Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Courtney Castillo

Vaughn

Summary

Certified Professional Coder (AAPC) with strong communication skills, a solid background in customer-facing roles, and proven time management through caregiving and balancing multiple responsibilities. Eager to apply medical coding knowledge and administrative proficiency in a health care setting. Committed to continuous learning and excellence in detail-oriented work environments.

Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.

Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Cashier

Popeyes
02.2017 - 03.2020
  • Delivered friendly and efficient customer service in high-volume restaurants
  • Maintained accurate cash handling and register balancing procedures
  • Demonstrated strong multitasking while managing food orders and guest satisfaction
  • Served as a full-time caregiver for grandmother while completing CPC certification
  • Successfully managed responsibilities of two households alongside employment

Server

Buffalo Wild Wings
08.2016 - 02.2017
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server

Country Pride Restaurant
05.2016 - 11.2016
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Education

High School Diploma -

Vaughn High School
Vaughn, NM
01.2014

Skills

  • Medical Coding (AAPC Certified)
  • Communication & Interpersonal Skills
  • Time Management & Organization
  • Computer Proficiency
  • Continuous Learning & Professional Development
  • Attention to Detail
  • Customer Service Experience
  • Multitasking in Fast-Paced Environments
  • Customer service
  • Work ethic and integrity
  • Time management skills
  • Team collaboration
  • Reliability and punctuality

Accomplishments

  • Trained and mentored numerous employees.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

Certified Professional Coder (CPC) – AAPC

Timeline

Cashier

Popeyes
02.2017 - 03.2020

Server

Buffalo Wild Wings
08.2016 - 02.2017

Server

Country Pride Restaurant
05.2016 - 11.2016

High School Diploma -

Vaughn High School

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