Melissa Wright
Glendale,AZ
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
25
25
years of professional experience
Work History
Clinic Surgery Scheduler
Banner Health
Glendale, AZ
01.2022 - Current
- Schedule 50+ procedures a month for two providers
- Managed patient communications regarding surgery preparation and post-operative care instructions.
- Maintained accurate records in electronic scheduling system, ensuring compliance with clinic policies and regulatory standards.
- Safeguarded patient privacy by adhering to HIPAA regulations during all aspects of the scheduling process.
- Assisted in reducing cancellations and no-shows through consistent follow-up calls and reminders to patients.
- Enhanced clinic workflow by efficiently coordinating surgery schedules and resources.
Surgical Technologist
Banner Health
Glendale, AZ
10.2019 - 04.2020
- Assisted surgical teams by preparing and organizing instruments for various procedures.
- Ensured compliance with sterilization protocols to maintain patient safety standards.
- Collaborated with surgeons to anticipate instrument needs during operations, optimizing workflow efficiency.
- Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures.
- Demonstrated adaptability when faced with emergency situations or unexpected complications during surgeries, providing prompt support to surgical teams.
- Expedited surgery room turnover times by swiftly preparing operating rooms for subsequent surgeries, maximizing efficiency within the department.
Intern
Banner Health
Sun City, AZ
05.2019 - 10.2019
- Assisted surgical teams by preparing instruments and maintaining sterile fields during procedures.
- Supported patient safety by verifying equipment functionality and ensuring compliance with protocols.
- Participated in quality assurance assessments to maintain high standards of care in surgical settings.
- Implemented feedback from supervising surgeons to improve preparation processes and reduce turnaround time.
- Conducted post-operative clean-up, ensuring all instruments were accounted for and properly sanitized.
- Adhered strictly to HIPAA regulations, protecting patient confidentiality at all times during the externship experience.
- Demonstrated flexibility in adapting to various surgical specialties, gaining exposure to a range of procedures during the externship program.
Customer Service Representative
Safelite Auto Glass
Phoenix, AZ
06.2001 - 07.2018
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Trained new representatives on company policies and customer service best practices.
- Collaborated with team members to streamline service processes, improving response times.
- Led initiatives to enhance team performance, resulting in increased overall efficiency and productivity.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Undergraduate Certificate - Medical Billing And Coding
DeVry University
Phoenix08-2025
Associate of Applied Science - Surgical Technology
Pima Medical Institute
Phoenix10-2019
High School Diploma -
Sunnyslope
Phoenix05-1996
Skills
- HIPAA compliance
- Procedure authorization
- Problem-solving
- Time management
- Attention to detail
- Reliability
- Adaptability and flexibility
- ICD-10 coding
- Anatomy
- Medical terminology proficiency
- Insurance verification
- AAPC Certified
Timeline
Clinic Surgery Scheduler
Banner Health
01.2022 - Current
Surgical Technologist
Banner Health
10.2019 - 04.2020
Intern
Banner Health
05.2019 - 10.2019
Customer Service Representative
Safelite Auto Glass
06.2001 - 07.2018
Undergraduate Certificate - Medical Billing And Coding
DeVry University
Associate of Applied Science - Surgical Technology
Pima Medical Institute
High School Diploma -
Sunnyslope