Lorray Wilhelm
Rotonda West
Summary
Results-driven professional with a background in surgical scheduling and patient service. Known for exceptional attention to detail and effective communication, consistently enhancing patient experiences and ensuring accuracy in scheduling and record management.
Overview
5
5
years of professional experience
Work History
Clinic Surgery Scheduler
Community Physcians Network
Indianapolis
03.2024 - 03.2025
- Scheduled surgical appointments for patients and communicated details to medical staff.
- Managed patient records and ensured accuracy of information in scheduling system.
- Coordinated with healthcare providers to optimize surgical schedules and resources.
- Answered patient inquiries regarding surgery preparation and appointment status.
- Assisted in verifying insurance information for surgical procedures before scheduling.
- Maintained organized files for surgical schedules and patient documentation.
Patient Service Representative
Indianapolis Gastroenterology & Hepatology
Indianapolis
01.2023 - 12.2023
- Provided exceptional customer service in a fast-paced healthcare environment.
- Assisted patients with insurance verification and benefits inquiries.
- Managed patient scheduling for consultations and procedures.
- Coordinated communication between patients and medical staff effectively.
- Maintained accurate patient records in the electronic health record system.
- Handled patient inquiries and resolved issues promptly and professionally.
Medical Assistant
Diabetic Foot Care, Dr. Mark Runkle
Greenwood
07.2022 - 12.2022
- Prepared examination rooms and ensured all medical supplies were stocked.
- Conducted patient assessments and documented vital signs accurately.
- Educated patients on diabetes management and foot care best practices.
- Provided compassionate support to patients during their visits and procedures.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Maintained cleanliness and organization of the clinic's equipment and materials.
Operating Room Assistant
Indiana Eye Clinic
Greenwood
01.2022 - 05.2022
- Managed sterile supplies and instruments for efficient surgery workflow.
- Assisted surgical teams with patient preparation and positioning.
- Supported anesthesia staff by monitoring patient comfort and status.
- Communicated effectively with team members during surgical procedures.
- Maintained cleanliness and organization in the operating room environment.
- Followed safety protocols to ensure patient and staff protection.
Cosmetic Medical Assistant
Shino Bay Cosmetic Dermatology, Plastic Surgery & Laser Institute
Fort Lauderdale
01.2020 - 06.2020
- Supported dermatologists during procedures by providing necessary instruments and supplies.
- Educated patients about pre-and post-operative care instructions for skin treatments.
- Managed electronic health records, ensuring accuracy and confidentiality of patient information.
- Collaborated with nursing staff to streamline patient care processes in the clinic.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
Education
Medical Assistant - Diploma
Everest University
Pompano Beach, FL04-2016
Certificate - Aesthetician
Florida College of Natural Health
Pompano Beach, FL12-2012
Certificate - Real Estate
Hondros College
Independence, OH11-2010
Cuyahoga Community College
Cleveland, Ohio, OHSkills
- Surgical scheduling
- Patient record management
- Insurance verification
- Resource coordination
- Electronic health records
- Customer service
- Appointment management
- Communication skills
- Problem solving
- Attention to detail
- Data accuracy
- HIPAA compliance
Timeline
Clinic Surgery Scheduler
Community Physcians Network
03.2024 - 03.2025
Patient Service Representative
Indianapolis Gastroenterology & Hepatology
01.2023 - 12.2023
Medical Assistant
Diabetic Foot Care, Dr. Mark Runkle
07.2022 - 12.2022
Operating Room Assistant
Indiana Eye Clinic
01.2022 - 05.2022
Cosmetic Medical Assistant
Shino Bay Cosmetic Dermatology, Plastic Surgery & Laser Institute
01.2020 - 06.2020
Medical Assistant - Diploma
Everest University
Certificate - Aesthetician
Florida College of Natural Health
Certificate - Real Estate
Hondros College
Cuyahoga Community College