Emily Seay
Machesney Park,IL
Summary
Reliable assistant with a strong background in healthcare. Goal-oriented and hard working with 5+ years of experience in clinical support duties and patient care.
Overview
18
18
years of professional experience
Work History
Clinic Surgery Scheduler
Rockford Urological Associates
04.2021 - Current
- Ensured optimal surgeon availability by managing and updating their calendars regularly.
- Increased patient satisfaction by addressing concerns related to their surgeries promptly and effectively.
- Contributed to a positive work environment through effective teamwork with colleagues across departments.
- Safeguarded patient privacy by adhering to HIPAA regulations during all aspects of the scheduling process.
- Provided compassionate support to anxious patients during preoperative consultations, ensuring they felt informed and at ease.
Receptionist/Ophthalmic Technician
Eye Specialists Of Rockford
12.2014 - 04.2021
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Receive payment and record receipts for services and file and maintain records
- Schedule appointments and maintain and update appointment calendars
Patient Account Representative
Tenzing
06.2014 - 12.2014
- Use computers for various applications, such as database management or word processing
- Create, maintain, and enter information into databases
- Complete forms in accordance with company procedures
- Post payments to patient accounts
- Insurance verification for dates of service.
Surgical Coordinator
OSF Saint Anthony Medical Center
11.2013 - 06.2014
- Answer telephones and direct calls to appropriate staff
- Receive and route messages or documents, such as laboratory results, to appropriate staff
- Add emergency case surgeries to OR schedule
- Direct physicians and staff to appropriate rooms.
Team Coordinator
Danfoss
10.2009 - 03.2014
- Interact with staff to assist them in gaining insight, defining goals, and planning action to achieve effective productivity
- Relay communications from upper management to rd shift staff
- Assemble parts or units, and position, align, and fasten units to assemblies, subassemblies, or frames, using hand tools and power tools
- Connect cables, tubes, and wiring, according to specifications
- Operate small cranes to transport or position large parts.
Direct Support Professional
Goldie B Floberg
06.2006 - 08.2009
- Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager
- Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming
- Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care
- Accompany clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship
- Care for children who are disabled.
Education
Certificate - Certified Nursing Assistant
Rock Valley College
Rockford, ILDiploma - Massage Therapy
Cortiva Institute- Chicago School of Massage Therapy
Chicago, ILAssociate of Arts -
Rock Valley College
Rockford, IL05.2022
Skills
- Active Listening
- Critical Thinking
- Customer and Personal Service
- Time Management
- Computers and Electronics
- Office Administration
- Strong Organization
- Data entry proficiency
- HIPAA Compliance
- Patient Scheduling
Timeline
Clinic Surgery Scheduler
Rockford Urological Associates
04.2021 - Current
Receptionist/Ophthalmic Technician
Eye Specialists Of Rockford
12.2014 - 04.2021
Patient Account Representative
Tenzing
06.2014 - 12.2014
Surgical Coordinator
OSF Saint Anthony Medical Center
11.2013 - 06.2014
Team Coordinator
Danfoss
10.2009 - 03.2014
Direct Support Professional
Goldie B Floberg
06.2006 - 08.2009
Certificate - Certified Nursing Assistant
Rock Valley College
Diploma - Massage Therapy
Cortiva Institute- Chicago School of Massage Therapy
Associate of Arts -
Rock Valley College
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