Courtney Cattell
Saline,MI
Summary
Strategic Operations Leader with 14 years of experience driving process improvements, cross-functional collaboration, and scalable solutions across complex organizations. Proven success in leading teams, optimizing systems, and delivering impactful results in fast-paced environments. Adept at translating business needs into actionable strategies and fostering alignment across departments. Seeking to apply broad operational expertise in a new industry.
Overview
14
14
years of professional experience
4
4
Certifications
Work History
Product Manager
Republic Services Inc
11.2024 - Current
- Serve as Product Owner for eight enterprise applications, managing IT development and prioritizing enhancements, mergers, and defects.
- Leverage UX knowledge and technical understanding to oversee agile workflows and scrum team coordination.
- Define vision, strategy, and roadmap for web and mobile applications aligned with company goals to successfully launch features.
- Collaborate with business owners and stakeholders to create quarterly and annual development plans to present to executive leadership.
- Presented development plans for executive feedback and approval to ensure alignment with organizational objectives.
Operations Support Manager
Republic Services Inc. (formerly US Ecology & EQ)
02.2023 - Current
- Spearhead national operations support initiatives, optimizing field technology and service delivery.
- Led extensive CVR efforts resulting in $2 million project approval to deploy tailored routing and scheduling logistics software which saved 25,000+ labor hours and $800K annually.
- Developed and implemented RACI frameworks to align cross-functional teams, and resolve operational friction.
- Act as consultant across various departments on RFPs, contracts, SOW, IT documentation, and strategic planning.
- Supported integration efforts to internalize $4 million in third-party transportation spending.
Technical Services Manager
US Ecology Inc.
08.2021 - 02.2023
- Owned business applications for field service operations, managing vendor relationships and software enhancements.
- Delivered training and communication strategies for field teams and management.
- Presented ROI-driven proposals to executive leadership for technology upgrades.
- Established framework to unite contentious teams and navigate challenges using RACI charts. Guided teams through conflict resolution to ensure accountability in solution-building and structured responsibility assignments across teams. Facilitated onboarding management for both groups to foster cooperation and engagement.
Customer Support Manager II
US Ecology Inc.
02.2018 - 08.2021
- Managed a team supporting 15 national accounts, focusing on customer satisfaction, and operational excellence.
- Delivered comprehensive five-day 'Retail Service' training to technicians nationwide, employing seminar and hands-on methods, and ensuring consistent service quality across all regions.
- Managed the UX creation of a new customer portal, and executed remote training for all department customer contacts on the new interactive company website.
- Created a new support role to address administrative gaps, improving contract implementation and reporting.
- Received multiple company recognitions for exceptional customer support and exemplifying company values.
- Supported creation of pilot Leadership training program ahead of company rollout.
Senior National Program Manager
US Ecology Inc.
08.2014 - 02.2018
- Led onboarding and optimization for national retail clients.
- Facilitated Quarterly Business Reviews at customer corporate locations, detailing operational and financial impacts of programs alongside proposed enhancements and potential cost reductions.
- Validated a $300K invoice audit, retaining a key customer.
- Recognized with multiple awards for customer-centric leadership.
National Account Specialist
EQ – The Environmental Quality Company
02.2013 - 08.2014
- Enhanced process efficiencies within national account programs while maintaining strong customer relationships fostering company loyalty.
- Conducted hazardous waste storage training seminars across 100+ customer locations.
- Delivered process improvements and cost-saving initiatives for new client implementations.
- Re-engineered packaging of the customer implementation project to reduce shipping costs by half, increasing profit margins by 15%.
Billing Coordinator
EQ – The Environmental Quality Company
02.2012 - 02.2013
- Supported dispatch and billing operations across corporate and field offices.
- Created training documentation, and received recognition for outstanding support above expectations.
Education
Bachelor of Science - Environmental Geosciences
Michigan State University
01-2011
Skills
- Process Optimization & Efficiency
- Cross-Functional Team Leadership
- Program & Project Management
- Technology Implementation & Product Ownership
- Vendor & Stakeholder Relations
- Training & Change Management
- Strategic Planning & Execution
- Data Analysis & Reporting
Certification
Certified Scrum Product Owner, Scrum Alliance | 2025
Timeline
Product Manager
Republic Services Inc
11.2024 - Current
Operations Support Manager
Republic Services Inc. (formerly US Ecology & EQ)
02.2023 - Current
Technical Services Manager
US Ecology Inc.
08.2021 - 02.2023
Customer Support Manager II
US Ecology Inc.
02.2018 - 08.2021
Senior National Program Manager
US Ecology Inc.
08.2014 - 02.2018
National Account Specialist
EQ – The Environmental Quality Company
02.2013 - 08.2014
Billing Coordinator
EQ – The Environmental Quality Company
02.2012 - 02.2013
Bachelor of Science - Environmental Geosciences
Michigan State University