Courtney Cherry
Oklahoma City
Summary
Customer-focused Relationship Associate with 7+ years of experience in account management, customer service, and operations. Proven track record of increasing account retention, identifying growth opportunities, and improving customer satisfaction. Skilled in CRM tools, data analysis, and relationship building. Known for integrity, attention to detail, and delivering results in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Relationship Associate
Automotive Finance Corporation (AFC)
02.2020 - Current
- Manage a portfolio of 75+ independent auto dealer accounts, ensuring accurate floorplan financing and risk mitigation.
- Increased customer retention rates by an estimated 10–15% through proactive relationship management and performance discussions.
- Utilize CRM tools and reporting to identify growth opportunities, contributing to portfolio utilization increases.
- Drive account growth by promoting financing solutions and aligning dealer needs with company programs.
- Resolve escalations and account issues with a 95%+ same-day resolution rate, enhancing customer satisfaction.
- Collaborate with branch team to meet and exceed monthly performance and revenue targets.
Customer Service & Operations Associate
Khana LLC
03.2017 - 12.2019
- Managed daily cash operations and accounts, balancing $10K+ transactions transactions daily while strengthening customer relationships.
- Delivered high-volume customer service, leading to call and onboarding satisfaction outcomes.
- Resolved escalated customer issues, reducing complaints and improving repeat business.
- Supported inventory control and vendor coordination across multiple store locations.
Lead Cashier
Northern Tool & Equipment
02.2015 - 02.2017
- Led front-end operations and supervised cashier team in a high-traffic retail environment.
- Maintained 99%+ accuracy in cash handling and daily reconciliations.
- Handled customer escalations, improving resolution time and customer experience.
- Assisted in training and scheduling staff to improve operational efficiency.
- Supported merchandising and promotional execution to drive store sales.
Education
High School Diploma - undefined
Linn, MissouriSkills
- Relationship Management
- Account Growth
- CRM & Data Analysis
- Customer Success
- Risk Mitigation
- Problem Solving
- Team Collaboration
- Operational Excellence
- Maintaining Large Business Relationships
- CRI a Data Anakycis
- Title Clerk
- Money Collections
- Identifying Risk Factors
Timeline
Relationship Associate
Automotive Finance Corporation (AFC)
02.2020 - Current
Customer Service & Operations Associate
Khana LLC
03.2017 - 12.2019
Lead Cashier
Northern Tool & Equipment
02.2015 - 02.2017