Courtney Christenbury
Morganton,NC
Summary
Restaurant Team Member well-versed in taking customer orders and remaining calm during busiest times. Experienced with handling food and drink preparation and operating cash registers in fast-paced dining environments. Clear communicator possessing seasoned customer service skills.
Overview
13
13
years of professional experience
Work History
Barista/Kitchen
The Grind
Morganton, NC
05.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Opened and closed the shop as a key holder,
Shop Manager
Brown Mountain Bottleworks
Morganton, NC
04.2018 - 02.2024
- Maintained a clean, safe, and inviting environment for both customers and employees.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in new and engaging products, in turn increasing sales.
- Booked music, created events, managed social media and the website for the business.
- Ordered inventory to execute tap takeovers and special orders for customers.
- Created a schedule for all employees.
- Regularly bartended and engaged with customers.
Assistant Bar Manager
Wisteria Southern Gastropub
Morganton, NC
08.2017 - 03.2018
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Assisted servers with specialty drinks orders.
- Cultivated a loyal customer base by delivering exceptional service experiences, resolving complaints promptly, and soliciting feedback for continuous improvement efforts.
- Collaborated with the Bar Manager in setting sales targets, budgeting, forecasting, and expense control measures.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Ensured smooth operations during peak hours with effective staff scheduling and delegation of tasks.
- Maintained a clean, safe, and inviting atmosphere through consistent enforcement of health and safety regulations.
Senior Product Consultant
Sephora
Hickory, NC
09.2011 - 03.2018
- Developed comprehensive training materials for new team members, ensuring consistent quality and customer service.
- Provided subject matter expertise to cross-functional teams during the development and launch of new products or enhancement projects.
- Analyzed customer feedback data to identify areas for potential product improvements and innovations.
- Created educational material for all team members to help them feel confident in selling products.
- Certified team members as a Sephora certified makeup artist.
Education
Associate Of Arts - English
Catawba Valley Community College
Hickory, NC05.2011
Skills
Food preparation and safety
Food safety measures
High-volume dining
Responsible alcohol service
Liquor, beer and wine knowledge
Knowledge of craft and microbrews
Timeline
Barista/Kitchen
The Grind
05.2024 - Current
Shop Manager
Brown Mountain Bottleworks
04.2018 - 02.2024
Assistant Bar Manager
Wisteria Southern Gastropub
08.2017 - 03.2018
Senior Product Consultant
Sephora
09.2011 - 03.2018
Associate Of Arts - English
Catawba Valley Community College