Summary
Overview
Work History
Education
Skills
Timeline
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Courtney Christenbury

Courtney Christenbury

Morganton,NC

Summary

Restaurant Team Member well-versed in taking customer orders and remaining calm during busiest times. Experienced with handling food and drink preparation and operating cash registers in fast-paced dining environments. Clear communicator possessing seasoned customer service skills.

Overview

13
13
years of professional experience

Work History

Barista/Kitchen

The Grind
05.2024 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Opened and closed the shop as a key holder,

Shop Manager

Brown Mountain Bottleworks
04.2018 - 02.2024
  • Maintained a clean, safe, and inviting environment for both customers and employees.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed inventory levels for optimal product availability, resulting in new and engaging products, in turn increasing sales.
  • Booked music, created events, managed social media and the website for the business.
  • Ordered inventory to execute tap takeovers and special orders for customers.
  • Created a schedule for all employees.
  • Regularly bartended and engaged with customers.

Assistant Bar Manager

Wisteria Southern Gastropub
08.2017 - 03.2018
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Assisted servers with specialty drinks orders.
  • Cultivated a loyal customer base by delivering exceptional service experiences, resolving complaints promptly, and soliciting feedback for continuous improvement efforts.
  • Collaborated with the Bar Manager in setting sales targets, budgeting, forecasting, and expense control measures.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Ensured smooth operations during peak hours with effective staff scheduling and delegation of tasks.
  • Maintained a clean, safe, and inviting atmosphere through consistent enforcement of health and safety regulations.

Senior Product Consultant

Sephora
09.2011 - 03.2018
  • Developed comprehensive training materials for new team members, ensuring consistent quality and customer service.
  • Provided subject matter expertise to cross-functional teams during the development and launch of new products or enhancement projects.
  • Analyzed customer feedback data to identify areas for potential product improvements and innovations.
  • Created educational material for all team members to help them feel confident in selling products.
  • Certified team members as a Sephora certified makeup artist.

Education

Associate Of Arts - English

Catawba Valley Community College
Hickory, NC
05.2011

Skills

Food preparation and safety

Timeline

Barista/Kitchen

The Grind
05.2024 - Current

Shop Manager

Brown Mountain Bottleworks
04.2018 - 02.2024

Assistant Bar Manager

Wisteria Southern Gastropub
08.2017 - 03.2018

Senior Product Consultant

Sephora
09.2011 - 03.2018

Associate Of Arts - English

Catawba Valley Community College

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Courtney Christenbury