Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst

Courtney Cirillo

Tehachapi,CA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

22
22
years of professional experience

Work History

Manager

TSTC Inc.
08.2004 - Current
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
  • Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Reconciled cash and credit card transactions to maintain accurate records.

Shift Supervisor

Starbucks
07.2003 - 08.2004
  • Completed cash and credit card transactions accurately using POS software.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Completed store opening and closing procedures and balanced tills.
  • Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
  • Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
  • Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.

Secretary

Albert Perez Law
03.2002 - 01.2003
  • Enhanced office efficiency by streamlining filing systems and organizing documents.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.

Education

Business

Citrus College
Glendora, CA

Diploma -

Bonita High School
San Dimas, CA
06.2003

Skills

  • Operations Management
  • Expense Tracking
  • Workforce Management
  • Marketing

Timeline

Manager

TSTC Inc.
08.2004 - Current

Shift Supervisor

Starbucks
07.2003 - 08.2004

Secretary

Albert Perez Law
03.2002 - 01.2003

Business

Citrus College

Diploma -

Bonita High School

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Courtney Cirillo