Courtney Clancy
Dubuque,IA
Summary
Experienced with maintaining clean and orderly spaces. Utilizes effective cleaning techniques and tools to ensure high sanitation standards. Knowledge of safety protocols and efficient cleaning methods to enhance overall environment quality.
Overview
14
14
years of professional experience
Work History
Cleaner
Clancy’s Cleaning Co.
05.2022 - Current
Temporary Positions (Data Entry, Cleaning, Office jobs)
Sedona/Express
01.2016 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Fan Attendant/Usher/Ticket Taker
Dubuque Fighting Saints
01.2013 - Current
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Handled cash transactions accurately, ensuring proper documentation for financial records.
- Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
- Provided exceptional customer service by promptly addressing guest needs and requests.
Bartender
Rusty Taco
09.2021 - 09.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
Server/Bartender
Mason Dixon
11.2020 - 03.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server/Bartender
Hops & Rye
08.2020 - 12.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
Oolong Asian Cuisine
10.2018 - 07.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Sales Associate
Kay Jewelers
12.2014 - 12.2019
- Delivered exceptional customer service by assisting clients and managing transactions.
- Conducted regular self-assessments of selling techniques and sought feedback from peers or supervisors for continuous refinement of personal approach towards enhanced sales results and client satisfaction levels.
Sales Lead/ Assistant Manager
Vanity
05.2014 - 03.2016
- Aided with floor changes, managed freight check-ins, stocked sales floor inventory, and prepared for audits.
- Coached employees in successful selling methods and encouraged cross-selling for additional products and services.
- Managed a high-performing sales team, ensuring consistent achievement of targets and goals.
- Implemented data-driven decision-making processes, utilizing analytics tools to measure performance metrics and drive continuous improvement.
Server/Bartender
Mining Company
10.2013 - 11.2014
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Hostess, Cashier, Server, Expo and Trainer
Buffalo Wild Wings
05.2012 - 10.2013
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Sales Associate
Debs
05.2011 - 09.2011
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
Associate Of General Studies - General Studies
Hempstead High School
Dubuque, IA05.2013
Skills
- Cleaning and sanitizing
- Customer service
- Time management
- Efficient cleaning techniques
- Attention to detail
- Chemical handling
- Supply inventory management
- Multitasking and organization
- Verbal and written communication
- Record keeping
- Commercial and residential cleaning
- Exceptional time management
- Adaptable and flexible
- Conscientious and Detail-oriented
- New employee training
- Administrative support
Timeline
Cleaner
Clancy’s Cleaning Co.
05.2022 - Current
Bartender
Rusty Taco
09.2021 - 09.2022
Server/Bartender
Mason Dixon
11.2020 - 03.2021
Server/Bartender
Hops & Rye
08.2020 - 12.2020
Server
Oolong Asian Cuisine
10.2018 - 07.2020
Temporary Positions (Data Entry, Cleaning, Office jobs)
Sedona/Express
01.2016 - Current
Sales Associate
Kay Jewelers
12.2014 - 12.2019
Sales Lead/ Assistant Manager
Vanity
05.2014 - 03.2016
Server/Bartender
Mining Company
10.2013 - 11.2014
Fan Attendant/Usher/Ticket Taker
Dubuque Fighting Saints
01.2013 - Current
Hostess, Cashier, Server, Expo and Trainer
Buffalo Wild Wings
05.2012 - 10.2013
Sales Associate
Debs
05.2011 - 09.2011
Associate Of General Studies - General Studies
Hempstead High School
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