Courtney Clark
Altoona
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice, and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with the best possible service.
Overview
12
12
years of professional experience
Work History
Member Service Executive
Greenstate credit union
01.2018 - Current
- Provided excellent customer service to clients by responding to inquiries, resolving complaints and processing orders.
- Developed relationships with key customers and stakeholders through regular communication and follow-up.
- Analyzed customer feedback to identify areas for improvement in services offered.
- Prepared reports on customer satisfaction, sales performance and other metrics as required.
- Provided monthly reports on account progress to management team.
- Collaborated with sales teams to develop solutions for customers.
- Implemented new processes and procedures to improve customer service experience.
- Conducted regular meetings with customers to discuss their current requirements and future plans.
- Identified opportunities for growth within existing client base through upselling and cross-selling initiatives.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Customer Service Representative
HyVee Foods
07.2013 - 01.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Responded to customer requests for products, services, and company information.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
Associate of Science - General Studies
Western Iowa Tech Community College
Sioux City, IA04-2019
Skills
- Brand representation
- Service Level Agreements
- Exceptional communication
- Complaint Handling
- Client Retention Strategies
- Customer Service
- Sales meetings
- Sales pipeline
- Sales training
- Lead sales
Timeline
Member Service Executive
Greenstate credit union
01.2018 - Current
Customer Service Representative
HyVee Foods
07.2013 - 01.2018
Associate of Science - General Studies
Western Iowa Tech Community College
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