Courtney Collins
New Orleans,LA
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
16
16
years of professional experience
Work History
Assistant Manager
New Orleans Original Daiquiris
Chalmette, LA
01.2021 - 04.2022
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Mailcarrier
USPS
New Orleans, LA
12.2009 - 04.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Customer Service Representative
Easy Money EMG
Harvey, LA
02.2007 - 12.2009
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Education
Cosmotology Licence - Cosmetology Education
Blue Cliff College - Metairie
Metairie, LA05.2019
High School Diploma -
Alcee Fortier Sr.Hs
5624 Freret St.05.2004
Skills
- Managing Multiple Priorities
- Performance Tracking and Evaluations
- Employee Coaching and Motivation
- Greet Guests
- Customer Service
Timeline
Assistant Manager
New Orleans Original Daiquiris
01.2021 - 04.2022
Mailcarrier
USPS
12.2009 - 04.2022
Customer Service Representative
Easy Money EMG
02.2007 - 12.2009
Cosmotology Licence - Cosmetology Education
Blue Cliff College - Metairie
High School Diploma -
Alcee Fortier Sr.Hs
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