Courtney Conrad
Marysville,WA
Summary
A dynamic leader with a proven track record at LL Flooring, I excel in operations management and interpersonal skills. Spearheaded process improvements and strategic partnerships, boosting customer satisfaction and market presence. Expert in vendor negotiations and client account management, I thrive on transforming challenges into profitable opportunities, enhancing team performance and customer retention.
Overview
16
16
years of professional experience
Work History
Inside Pro Executive
LL Flooring
Remote - Bay Area & Central Valley
12.2021 - Current
- Identified trends and assessed opportunities to improve processes and execution.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Expanded market presence by identifying new business opportunities and forging strategic partnerships.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Located bottlenecks to streamline existing processes.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Store Manager
LL Flooring
Portland, OR
01.2021 - 01.2022
Store Manager
LL Flooring
Milwaukie OR
02.2020 - 03.2021
Store Manager in Training
LL Flooring
Portland, OR
12.2019 - 02.2020
Assistant Manager
LL Flooring
Portland, OR
06.2015 - 12.2019
Assistant Manager
Nordstrom
01.2011 - 06.2015
Assistant Manager
Peek... Aren't You Curious
Santa Monica, CA
01.2009 - 01.2011
Education
High School Diploma -
Sherwood High School
Sherwood, OR06-2009
Skills
- Interpersonal Skills
- Operations Management
- Customer-Oriented
- Team Leadership
- Vendor Negotiations
- Problem Resolution
- Team Player
- Strategy Development
- Client Account Management
- Customer Retention
- Staff Training
- Networking abilities
- Inventory Control
- Project Management
- Procedure Implementation
- Staff Development
- Business Planning
- Training and Development
- Employee Scheduling
- Partnership Development
Timeline
Inside Pro Executive
LL Flooring
12.2021 - Current
Store Manager
LL Flooring
01.2021 - 01.2022
Store Manager
LL Flooring
02.2020 - 03.2021
Store Manager in Training
LL Flooring
12.2019 - 02.2020
Assistant Manager
LL Flooring
06.2015 - 12.2019
Assistant Manager
Nordstrom
01.2011 - 06.2015
Assistant Manager
Peek... Aren't You Curious
01.2009 - 01.2011
High School Diploma -
Sherwood High School