Courtney Contreras
Crestview,FL
Summary
Seasoned Solutions Specialist adept at navigating the dynamic landscape of industry trends, market fluctuations, and product advancements. Skilled in articulating complex concepts with clarity and precision, Proven ability to excel in cultivating client relationships and driving sales through strategic recommendations customized to meet specific business objectives.
Overview
12
12
years of professional experience
Work History
Solution Specialist
Cox Communications
10.2021 - Current
- Effectively addressed customer inquiries and concerns via phone, email, and face-to-face interactions, delving into issues of diverse intricacy.
- Facilitated interdepartmental communication to ensure alignment on program schedules and task priorities.
- Develop strategies, to increase customer spend by selling complex bundled voice, data, and video solutions to existing customers.
- Engaged with internal experts across teams to troubleshoot and resolve solution-related challenges.
- Leveraged both proprietary and vendor-provided tools and resources to deepen product expertise.
- Provided consultation to customers and internal stakeholders on project updates, proposals, and technical matters, including construction design and maintenance issues.
- Serve as main point of contact and ensure customer satisfaction throughout sales cycles.
Lead Sales & Marketing
Veino Investments
04.2017 - 10.2019
- Collaborated cross-functionally with internal teams to spearhead innovative approaches aimed at optimizing operational efficiency and enhancing sales initiatives.
- Successfully fostered enduring partnerships with clientele, proactively identifying and capitalizing on emerging business prospects.
Played a pivotal role in bolstering sales team effectiveness by meticulously monitoring program deliverables and ensuring seamless fulfillment. - Forged robust and enduring relationships with customers, while
Expertly disseminating comprehensive product knowledge to clients, aligning offerings with their unique needs to elevate overall satisfaction and retention levels. - Served as a primary liaison between the organization and vendors, orchestrating seamless coordination of quotations, designs, and deployments for diverse projects, including high-volume military contract orders involving upwards of 250 equipment units per project.
Customer Care Representative
Premier Telecommunication Services
03.2015 - 01.2017
- Worked cross-functionally with sales staff to rectify customer service issues or address specific requests
- Interacted with customers to quickly handle escalated queries and complaints
- Maintained customer satisfaction by gathering actionable insights and offering solutions
- Followed up with customers to drive satisfaction and gain service feedback
- Monitored daily operations and evaluated performance to proactively approach backlogs.
Customer Retention Specialist
TXU Energy
01.2012 - 06.2014
- Implemented targeted outreach and personalized engagement strategies, leading to a 20% increase in customer retention rates within the first quarter.
- Maintained accurate customer database records, ensuring timely data entry and documentation of customer interactions.
- Delivered personalized customer service, promptly addressing inquiries and resolving account issues, resulting in improved customer satisfaction.
- Established trust-based relationships with clients, fostering long-term commitment to the company's services.
Education
Associate of Science - Cybersecurity
University of Phoenix
Tempe, AZ03.2025
GED -
Northwest Florida State College
Niceville, FL06.2021
Skills
- Business Processes, development, and planning
- Selling Techniques
- Customer Relationship Management
- Product Knowledge
- Custom Solution Design
- Quotas and Goals
- Data Entry
- Technical Documentation Writing
- Project Management
Awards
- Top Southeast Region Sales performance 2022
- Winners Circle Grand Finalist 2022
- Averaged 144% overall revenue 2022
- Lead in-store Cox Mobile representative for three consecutive months 2023
- MOD Crestview Solutions Store Specialist 2023
- Academic Deans list 2023
Timeline
Solution Specialist
Cox Communications
10.2021 - Current
Lead Sales & Marketing
Veino Investments
04.2017 - 10.2019
Customer Care Representative
Premier Telecommunication Services
03.2015 - 01.2017
Customer Retention Specialist
TXU Energy
01.2012 - 06.2014
Associate of Science - Cybersecurity
University of Phoenix
GED -
Northwest Florida State College
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