Summary
Overview
Work History
Education
Skills
Timeline
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COURTNEY COX

Westmont

Summary

Developed strong communication and problem-solving skills in customer-focused environment, demonstrating ability to handle diverse inquiries and resolve issues efficiently. Seeking to transition into new field where these transferrable skills can be effectively utilized to enhance customer satisfaction and operational efficiency. Committed to contributing positively to collaborative and dynamic workplace.

Overview

4
4
years of professional experience

Work History

Guest advocate

Target
11.2023 - Current
  • Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard
  • Create a welcoming experience by authentically greeting all guests
  • Observe to quickly understand whether a guest needs assistance or wants to interact
  • Follow body language and verbal clues to tailor your approach
  • Engage with guests in a genuine way, which includes asking questions to better understand their specific needs
  • Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience
  • Thank the guest in a genuine way and let them know we're happy they chose to shop at Target
  • Scan and bag all guest items efficiently, neatly and in compliance with food safety standards and company best practices
  • Work efficiently to minimize guest wait time while maintaining guest service and accuracy
  • Make the guest aware of current and upcoming brand launches, store activities and events
  • Speak to the benefits of the Target RedCard with every guest and assist them through the application process
  • Understand and show guests how to use Wallet and the other features and offerings within the Target App
  • Be familiar with all fulfillment services, and know how to direct the guest to enroll, activate and use them
  • Attempt every return and follow register prompts, be empowered to make it right for the guest while following Targets policies and procedures
  • Make it right for the guest by de-escalating any negative situations and recover the guest shopping experience while following Target's policies and procedures
  • Deliver easy and seamless service to all Order Pick Up, Drive Up, and Registry guests
  • Maintain a clean, clutter free work area (including gathering abandoned items, baskets, and hangers)
  • Stock supplies during store open hours while being available for the guest
  • Demonstrate a culture of ethical conduct, safety and compliance
  • Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices
  • Support guest services such order pick up (OPU) and Drive-up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws
  • All other duties based on business needs
  • Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.

Sales Associate

PINK by Victoria's Secret
06.2022 - 01.2023
  • Used upselling techniques and offered product and service consultations
  • Sold a variety of products by explaining their unique features and instructing customers on how to use them properly
  • Took incoming phone calls and answered them with information about products, services, store hours, policies, and promotions
  • Kept track of product, service, and company policy information so that I could help coworkers and customers
  • Stayed on top of emerging trends and provided helpful customer service to help with product selection
  • Organized displays and stocked shelves to draw customers' attention to specific items
  • Suggested the best merchandise based on the needs and desires of the customer
  • Assisted customers in enrolling in loyalty programs and submitting paperwork
  • Kept track of store specials, payment policies, and security procedures

Cashier

Sky Zone Trampoline Park
09.2021 - 06.2022
  • Assisted over 500 guests by processing payments, tracking reward accounts, and resolving service issues every day
  • Organized paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance
  • Organized and reported financial data in order to keep track of payment histories and aid in sound financial accounting
  • Handled POS transactions such as checks, cash, credit card purchases, and refunds
  • Educated customers about promotions to increase sales
  • Helped customers by answering their questions and completing their requests
  • Trained team members to work as cashiers in accordance with company policies and procedures
  • Taught new employees how to do their jobs on a daily basis
  • Am in charge of taking orders from customers
  • Cleaned the work areas, glassware, and silverware on a regular basis throughout each shift
  • Handled customer complaints and took the necessary steps to resolve their problems

Cashier

Culver's
06.2021 - 06.2022
  • Clean and close the shop on a regular basis
  • I'm tidying up my workspace
  • Sanitized the workspace and equipment
  • Earned customer loyalty by interacting with them in a friendly manner and remembering their orders
  • Credit cards, checks, gift cards, and coupons were all processed by me
  • Greeted customers with a smile and offered prompt and dedicated assistance


Education

Bachelor of Science - Business Management

Morgan State University
Baltimore, MD
05-2026

Skills

  • Exceptional communication
  • Strong empathy
  • Stress tolerance
  • Guest relations
  • Customer service
  • Detail-oriented
  • Flexible schedule
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Guest advocate

Target
11.2023 - Current

Sales Associate

PINK by Victoria's Secret
06.2022 - 01.2023

Cashier

Sky Zone Trampoline Park
09.2021 - 06.2022

Cashier

Culver's
06.2021 - 06.2022

Bachelor of Science - Business Management

Morgan State University

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COURTNEY COX