Courtney Cozart

• Monitored security systems and conducted regular patrols to ensure site safety.
• Responded promptly to incidents, maintaining calm and efficient communication with emergency services.
• Assisted in training new security personnel on standard operating procedures and emergency protocols.
• Documented daily activities and incident reports accurately for record-keeping and analysis.
• Collaborated with team members to address security concerns, ensuring a safe environment for all personnel.
• Conducted risk assessments to identify potential vulnerabilities within the facility's security framework.
• Provided exceptional customer service while interacting with clients and visitors during security operations.
• Provided exceptional customer service, addressing concerns promptly and professionally.
• Developed strong relationships with local law enforcement agencies, promoting cooperation during joint operations.
• Trained new duty officers on company policies and procedures, ensuring consistent performance across the team.
• Maintained accurate records of incidents, facilitating data-driven decision-making for policy updates.
• Patrol sales floor to deter theft.
• Provide assistance to customers and employees as needed, including responding to medical emergencies or customer disputes.
• Line management-blocking off hazardous areas, directing traffic.

• Developed and implemented comprehensive security protocols to safeguard assets and personnel.
• Conducted risk assessments to identify vulnerabilities and recommend mitigation strategies.
• Led training sessions for security staff on emergency response procedures and best practices.
• Collaborated with local law enforcement agencies to enhance community safety initiatives.
• Managed incident reporting system, ensuring accurate documentation and timely follow-up actions.
• Analyzed security incidents to refine policies and improve overall operational efficiency.
• Managed a team of security personnel, providing regular training for improved performance and professional growth.
• Oversaw team of security officers and managed scheduling and performance evaluations.
• Maintained detailed records of security incidents, enabling proper analysis for future preventative measures.
• Investigated incidents and wrote reports.
• Monitored building access, ensuring only authorized personnel were granted entry into secure areas of the facility.
• Organized successful large-scale events, coordinating with multiple stakeholders to ensure optimal safety conditions for attendees and staff members alike.
• Provided executive protection services for high-profile clients, ensuring their safety during public appearances and travel.
• Collaborated with law enforcement agencies to streamline information sharing during investigations and emergency situations.
• Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
• Established strong relationships with local law enforcement, facilitating collaboration during critical events or investigations.
• Mentored junior security staff, providing guidance and support to build skilled and motivated security team.
• Collaborate with senior management to maintain best practices with respect to security policies and procedures and document disciplinary matters as appropriate.

• From 1989-1993: Conducted thorough investigations of incidents, gathering evidence and interviewing witnesses.
• Collaborated with community organizations to enhance crime prevention strategies.
• Trained new officers on protocols, procedures, and best practices in law enforcement.
• Developed and implemented patrol strategies to effectively monitor high-crime areas.
• Managed crisis situations by applying de-escalation techniques and conflict resolution skills.
• Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
• Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
• Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
• Answered emergency calls for help from citizens and business owners.
• Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
• Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
• Secured crime scenes, gathered evidence, and questioned witnesses.
• Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
• Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
• Reduced criminal activity in assigned areas through proactive policing and community engagement.
• Investigated and reported crimes, accidents, offenses, and damage to property.
• Maintained accurate case records and documentation, ensuring proper evidence handling and information sharing among relevant parties.
• Managed crowd control during events, ensuring public safety while minimizing disruptions to attendees or surrounding communities.
• From 1993-2007: NYPD POLICE ACADEMY INSTRUCTOR Responsible for the training and instruction of Police Academy recruits in the areas of physical training and tactics. Also performed the same function for NYPD School Safety Agent recruits. Performed in-service training for both NYPD uniform and civilian personnel.
• From 2007-2011: NYPD PAYROLL/TIMEKEEPER

Responsible for the maintenance and submission of time and

payroll for NYPD uniform personnel of all ranks.