Courtney Crockett

• Demonstrates effective communication skills across departments.

•Performs unit secretary duties, including telephone duties , appropriate message taking, and related tasks.

•Demonstrates an understanding of the principles of Perioperative practice ( (aseptic technique, infection control, traffic patterns, patient safety) in order to Assists the RN in the care of the patient (lifting, turning and repositioning the patient, utilizing proper body mechanics and equipment).

•Understands the importance of National Patient Safety Goals (specifically related to patient identification) when escorting or transporting patients and equipment to various hospital locations, as required.

•Routinely handles highly-technical service-specific equipment (microscopes, lasers, video equipment) with an understanding of operational function, safety, cleaning, maintenance).

•Assembles, cleans and prepares and/or moves equipment as directed.

•Demonstrates an understanding of appropriate specimen handling, including, but not limited to packaging, preservatives, tracking and regulatory compliance.

•Delivers specimens, cultures and/or labs to appropriate locations within acceptable time frames as directed.

•Acts as a liaison with hospital Biomedical Department.

•Assist in room turnover (cleaning and hazardous material disposal).

•Assist with the restocking, cleaning and maintaining supplies in the pre and post-operative areas.

•Assists the RN in the care of the patient (obtaining vital signs, EKG’s, Urine Pregnancy Test, Accu-checks and other duties as assigned).

•Monitor and maintain the oxygen cylinders to ensure the Pre and Post-operative areas have appropriate supply needed for patient care.

•Responded quickly to meet customer needs and resolve problems.

•Provided excellent customer service in a high-volume banking environment,

including cash handling and account inquiries.

•Processed deposits, withdrawals, transfers, loan payments and other transactions

accurately and efficiently.

•Balanced cash drawer and maintained full accountability for assigned cash on

hand.

•Greeted customers with professionalism and friendly and courteous demeanor.

•Resolved customer complaints in a timely manner while maintaining the highest

level of professionalism.

•Answered customer questions regarding account information, transaction

processing and fees.

•Performed daily balancing of cash drawer and ensured accuracy of all bank

documents.

•Issued cashier's checks, bank checks, money orders and traveler's checks.Kept work

station neat, clean and well stocked with supplies and brochure materials.

• Assesses cases in accordance with state and federal policies, rules and regulations, such as location of non-custodial parent's address, employment, and assets; establishment of paternity and/or support order; enforcement of support orders; and review/adjustment of support orders and take appropriate case action within established federal, state, and contractual time frames.
• Obtains and processes information necessary for the establishment of paternity and support orders, enforcement of support orders and review/adjustment of support orders including contacting mothers and alleged fathers to attempt to secure consent orders of paternity and/or support.
• Conducts interviews with custodial and non-custodial parents.
• Accesses system data, including the state specific system(s), and appropriate internet resources to obtain relevant case information.
• Prepares cases and the necessary legal and/or administrative documents for review and approval by staff attorney and/or administrator/supervisor designee.
• Monitors cases for delinquencies and modifications and takes enforcement actions, as appropriate.
• Calculates current child support amounts in accordance with Child Support Guidelines and DHS rules and regulations.
• Calculates child support arrears and other financial adjustments.
• Completes necessary analysis and child support calculations to ensure child support payments are distributed and disbursed in accordance with state, federal, and contractual requirements.
• Responds to telephone inquiries and attends to requests for service from walk-in customers, in a professional manner. Accesses automated case records and provide case status information to customers, as necessary.
• Records in the automated and/or hard copy case file all necessary information related to the establishment and/or enforcement of a child support obligation.
• Maintains confidentiality and security of case information.
• Regular and timely attendance.
• Performs other duties as may be assigned by management.

• Ensured consistent supply levels were maintained by effectively managing inventory requisition.

• Maintained a clean and organized work environment in compliance with organizational standards.

• Worked collaboratively with colleagues to achieve daily production targets and successfully complete complex

assignments.

• Executed meticulous inspection and categorization of materials, ensuring items were systematically arranged by type,

size, and quality for optimal organizational efficiency.

• Managed package scanning with RF technology, coordinated the sorting process, and prepared pallets for distribution,

contributing to seamless warehouse operations and shipping accuracy.

• Provided comprehensive customer service, resolving inquiries and issues both in-person and over the phone.

• Managed merchandise presentation, creating attractive displays and signage to enhance sales and reduce excess

inventory.

• Conducted inventory management tasks and maintained store presentation, ensuring a welcoming and organized

shopping environment.