Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Courtney crouch

Elkhart,IN

Summary

Dynamic retail professional with extensive experience at Wal-Mart Supercenter, excelling in team leadership and operational efficiency. Proven track record in mentoring associates, enhancing customer satisfaction, and optimizing inventory control. Skilled in effective communication and motivational leadership, driving sales performance and fostering a collaborative work environment.

Professional with strong background in coaching, equipped to drive team success and foster individual growth. Skilled in strategic planning, performance analysis, and motivational techniques. Known for flexibility, reliability, and unwavering focus on achieving results through collaboration and adaptability. Proficient in developing tailored training programs, building rapport, and enhancing team dynamics.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Coach

Wal-Mart Supercenter
07.2017 - Current
  • Highly motivated and results- oriented retail professional with several years experience in store operations and team leadership.
  • Proven ability to mentor and develop associates, drive sales performance, and optimize operational efficiency.
  • Lead and mentor a team of 45 - 50 associates.
  • Identifies and developing high potential associates, providing coaching and training to improve performance and career progression.
  • Managing inventory, merchandising and product presentation to ensure a positive shopping experience which in return maximizes sales.
  • Ensuring compliance with company policies, safety standards and loss prevention procedures.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
  • Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.
  • Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Fostered a positive work environment, promoting teamwork and open communication among staff members.


Team Lead Manager

Martins Supermarkets
06.2009 - 05.2017
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.

Education

Bachelors Business Leadership Managment - Business Management

Bellevue University
Bellevue, NE
06-2026

Skills

  • Effective communication
  • Group leadership
  • Team development
  • Motivational leadership style
  • Verbal and written communication
  • Safety awareness
  • Customer service
  • Cash management
  • Store operations
  • Inventory control
  • Visual merchandising
  • Staff management
  • Leadership development
  • Team training and development

Certification

  • First Aid/CPR Certified 08/2025
  • Food Safety Manager Certified 01/17/2023-01/17/2028

Timeline

Coach

Wal-Mart Supercenter
07.2017 - Current

Team Lead Manager

Martins Supermarkets
06.2009 - 05.2017

Bachelors Business Leadership Managment - Business Management

Bellevue University

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Courtney crouch