Courtney Block
Reno,NV
Summary
Dedicated operations manager recognized for strong financial oversight and process optimization. Known for effectively leading teams and driving results through a focus on revenue growth and operational efficiency.
Overview
15
15
years of professional experience
Work History
Operations Manager
PDShealth
Reno, NV
04.2020 - Current
- Built and sustained a financially viable office in partnership with the Owner Dentist, enhancing year-over-year revenue, profit, and budget performance.
- Established and executed measurable office and team goals to increase growth, improve efficiency, and support long-term operational success.
- Directed daily operations, including performance monitoring, schedule optimization, expense control, and protocol adherence to maximize NOI.
- Improved collections, cash handling, and accounting processes, strengthening revenue cycle performance and ensuring profitability and compliance.
- Recruited, coached, and developed high-performing teams through hiring, performance management, training, and compliance oversight.
- Acted as subject matter expert on PDS systems and brand standards, leading continuous improvement initiatives to enhance operational effectiveness.
- Resolved patient and team member concerns through cross-functional collaboration with regional leadership and support partners.
- Supported comprehensive patient care by coordinating referrals and reinforcing education around the Mouth-Body Connection.
Healthcare Coordinator
PDShealth
Reno, NV
01.2017 - 04.2020
- Gained a financial commitment from the patient to start the dentistry that the Dentist is diagnosing.
- Mastered PDS system and tools to guide patients in making informed decisions tailored to their needs.
- Professionally overcame common patient objections to starting treatment.
- Obtained necessary insurance pre-authorizations for patients when required prior to completing treatment.
- Participated in daily morning huddles and monthly team meetings.
- Coordinated patient scheduling and managed appointment logistics.
Associate
In-N-Out Burger
Reno, NV
07.2011 - 01.2017
- Provided excellent customer service in fast-paced environment.
- Operated cash register and handled customer transactions efficiently.
- Assisted in training new associates on operational procedures and customer service skills.
- Prepared food items according to company standards and procedures.
- Adhered to safety guidelines for food handling and sanitation practices, ensuring compliance and customer safety.
Education
Associate of Science -
Truckee Meadows Community College
Reno, NV12-2017
Skills
Financial Acumen; understands profit drivers, utilizes metrics to manage, builds the financial understanding of staff and clinicians
Self-motivated, reliable individual capable of working independently as well as part of a team
Ability to multi-task effectively without compromising the quality of the work
Ability to analyze, and interpret financial reports, KPIs, and legal documents
Ability to draw valid conclusions and apply sound judgment in making decisions and make decisions under pressure
Results Oriented
Process Focused Operator
Accomplishments
- 1 of 7 Career Champions selected by the Office of the CEO for the entire company for promoting and developing team members while also achieving 3% top-line growth and 5% bottom-line growth.
Timeline
Operations Manager
PDShealth
04.2020 - Current
Healthcare Coordinator
PDShealth
01.2017 - 04.2020
Associate
In-N-Out Burger
07.2011 - 01.2017
Associate of Science -
Truckee Meadows Community College