Courtney Cruz

• Deliver excellent customer service while processing transactions accurately and efficiently at the front registers .
• Serve as Markdown Lead
• Organizing and executing markdown events, ensuring pricing accuracy and merchandise presentation.
• Train and support new associates on register operations, store procedures, customer interaction, and company standards.
• Assist in back room operations including shipment processing, inventory organization, stocking, and merchandise flow.
• Maintain fitting room operations by organizing merchandise, assisting customers, and supporting loss prevention efforts.
• Support sales floor presentation through restocking, merchandising,
• Recovery and maintaining store appearance
• Participate in inventory management and cycle counts to help ensure accurate stock levels and efficient store operations.
• Collaborate with team members and management to meet daily sales, operational, and customer service goals.
• Adapt quickly to multiple departments and responsibilities in a fast-paced retail environment

• Provided excellent customer service in a fast-paced retail environment.
• Operated cash registers, processed transactions, and handled returns/exchanges accurately.
• Packaged and fulfilled online customer orders with attention to accuracy and efficiency.
• Assisted with training new employees on store procedures, customer service, and register operations.
• Maintained organization and inventory flow in the stockroom/ back room.
• Assisted customers in fitting rooms and on the sales floor to ensure a positive shopping experience.
• Restocked merchandise and maintained visual presentation standards throughout the store.
• Participated in inventory counts and stock management activities

• Delivered excellent customer service while assisting customers with purchases, returns, and product inquiries

• Operated cash registers accurately and efficiently in a high-volume retail environment.
• Trained new employees on company procedures, customer service standards, and daily store operations.
• Organized and maintained stock in the back room to support efficient inventory management and replenishment.
• Assisted customers in fitting rooms while maintaining cleanliness, organization, and loss prevention standards.
• Supported sales floor operations by restocking merchandise, arranging displays, and ensuring a positive shopping experience.
• Handled customer concerns professionally and resolved issues to maintain customer satisfaction.
• Collaborated with team members and management to meet store performance goals and maintain operational efficiency.

• Delivered excellent customer service in fast-paced retail environment
• Operated cash registers accurately while handling cash, credit, and returns transactions
• Assisted in training new employees on company procedures, customer interaction, an'nagister operations
• Maintained store cleanliness and
• safety standards as part of custodial responsibilities
• Stocked merchandise and organized sales floor displays to improve shopping experience
• Assisted customers with product locations, purchases, returns, and issue resolution at customer service desk
• Worked collaboratively with team members to meet daily sales and operational goals
• Demonstrated flexibility by supporting multiple departments as needed.