COURTNEY CSEREP

*Management of all administrative procedures and processes involved in running of business

including moving services/ storage

*Scheduling moves, tracking orders and deliveries

*Cashiering and tendering/balancing, deposits

*CSR, data entry, Microsoft applications, fax, coping, sorting, filing, marketing

• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

• Handle customer inquiries, complaints, billing questions and payment extension/service requests
• Repair issues locate resources for problem resolution and design best-option solutions
• Interface daily with internal partners in accounting, field services, new business/marketing, operations and consumer affairs divisions
• Showing properties.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

• Assist customers on the showroom floor
• Accept & process current customer payments
• Assist with store sales by in-store marketing
• Input customer information into the store computer for new lease agreements
• Update customer information & account status in the store’s computer system
• Manage cash transactions with customers.
• Provided excellent customer service for positive experiences and returning patrons.
• Increased member retention through exceptional customer service during stressful situations.

• Handled inbound/outbound calls, for billing inquiries, sales and retention, resolving problems and correcting billing errors
• Provided promotional information while working with customers’ credit and budgets.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Increased clientele through exceptional customer service and professional communication skills.
• Coordinated with logistics department to expedite shipping for urgent customer orders.