Courtney Cyplik
Spring,TX
Summary
Experienced women's service line manager with 10 years of nursing experience in a variety of settings including level II to level IV facilities and outpatient clinics. Encouraging and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Women's Services Manager
Memorial Hermann
07.2023 - Current
- Leads a team of RN's within a 19 bed LDRP unit and 2 bed OBED, supporting staff to perform 1,000 deliveries/year
- Engages in the counseling, coaching, hiring, performance management and termination of employees
- Responsible for quality initiatives and audits of unit by being active in QAPI.
- Functions as a charge RN when necessary
- Ensures that fiscal responsibility of the unit is achieved by maintaining productivity goals.
- Engages in multi-disciplinary committees and meetings to promote patient safety throughout.
Perinatal Manager/Maternal Program Director
Common Spirit Heath
04.2022 - 07.2023
- Leads a team of RN's and support staff to perform 1,000 deliveries/year within a 14 bed LDRP unit and 4 bed OBED unit.
- Engages in the counseling, coaching, hiring, performance management and termination of employees
- Managed the QAPI program and successfully achieved re-designation.
- Functions as a charge RN when necessary
- Ensures that fiscal responsibility of the unit is achieved by maintaining productivity targets for 3 cost centers.
- Increased staff retention and satisfaction by improving our tier rating .
Clinical Manager of OBGYN and UROGYNECOLOGY
Heritage Women's Associates
08.2021 - 03.2022
- Leads a team of RN's and support staff in 25 room clinic with 2 procedural rooms including MFM and fertility specialists on site.
- Engages in the counseling, coaching, hiring, performance management and termination of employees
- Ensures that fiscal responsibility of the unit is achieved
- Responsible for housekeeping, PTO, and other payroll functions.
Travel L&D RN
Texas Children's Hospital
02.2021 - 08.2021
- Patient and family education and coaching
- Assess clients and prioritize care for the day
- Implements holistic family centered care and the nursing process into the plan of care
- Uses the rights of medication safety to safely and properly administer medications according to orders.
Director of Women's Services (contract Only)
Tennova Harton Hospital
11.2020 - 03.2021
- Leads a team of RN's and support staff in a 16 bed LDRP unit, 2 OR's and 6 bed level II nursery performing 700 deliveries/year.
- Engages in the counseling, coaching, hiring, performance management and termination of employees
- Maintained productivity targets amongst 4 cost centers and successfully led the team through an EPIC software conversion and hospital buyout.
- Improved patient satisfaction to the 90% percentile and staff retention.
- Formulated the new budget splitting cost centers and restructuring the units.
- Hired and onboarded 2 FT managers.
- Started a UPC to allow the staff to be part of the change and have ownership of their units.
Patient Care Manager, Labor & Delivery/Women's Assessment Center
Texas Children's Hospital
01.2019 - 10.2020
- Leads a team of RN's and support staff to perform 6,800 deliveries/year within a 19 bed labor unit and also supported the 12 bed women's assessment unit (OBED).
- Engages in the counseling, coaching, hiring, performance management and termination of employees of 50 employees.
- Active participant in QAPI and case reviews.
- Functions as a charge RN when necessary
- Engages in multi-disciplinary committees and meetings to promote patient safety throughout.
- Ensured compliance with healthcare regulations by implementing policies and procedures for the highest quality of care.
Charge, L&D RN
UNC Healthcare
07.2017 - 12.2018
- As a charge, I was the leader for the 16 bed labor unit and 3 bed OBED unit.
- Assess patients and prioritize care for the day
- Educated and coached patients on management and self-care techniques for their labor and postpartum lifestyle.
- Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care plans.
- Works as part of the collaborative healthcare team to ensure safe and timely care of the client.
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Audited charts and reviewed clinical documents to verify accuracy.
Travel RN (L&D, Antepartum)
Various travel agencies and locations
02.2016 - 04.2017
- Assess clients and prioritize care for the day
- Patient and family education and coaching
- Implements holistic family centered care and the nursing process into the plan of care
- Uses the rights of medication safety to safely and properly administer medications.
Charge, Labor and Delivery, Antepartum, Maternal/Newborn RN
St. Thomas Rutherford
01.2014 - 11.2015
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Provided emotional support to patients and their families.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Aligned nursing goals with department objectives to enhance overall performance metrics within the healthcare facility.
- Championed a change to decrease CAUTI rates by developing and implementing a new dual sign off policy and check-off for foley insertion.
Education
Master of Business Administration - M.B.A
Davenport University
Bachelor Of Science, BSN - Nursing
Belmont University
Bachelor of Business Administration - B.B.A
Davenport University
Skills
- Staff Development
- Staff Motivation
- Operations Management
- Operational Efficiency
- Problem-Solving
- Time Management
- Work Planning and Prioritization
- Reliable and Responsible
- Regulations Compliance
- Goal-Oriented
- Relationship Building
- Team Leadership
- Staff Management
Trainings
- ACLS
- BLS
- NRP
- STABLE
Certification
RNC-OB, AWHONN certified (intermediate and advanced)
Licenses
TX nursing license
Timeline
Women's Services Manager
Memorial Hermann
07.2023 - Current
Perinatal Manager/Maternal Program Director
Common Spirit Heath
04.2022 - 07.2023
Clinical Manager of OBGYN and UROGYNECOLOGY
Heritage Women's Associates
08.2021 - 03.2022
Travel L&D RN
Texas Children's Hospital
02.2021 - 08.2021
Director of Women's Services (contract Only)
Tennova Harton Hospital
11.2020 - 03.2021
Patient Care Manager, Labor & Delivery/Women's Assessment Center
Texas Children's Hospital
01.2019 - 10.2020
Charge, L&D RN
UNC Healthcare
07.2017 - 12.2018
Travel RN (L&D, Antepartum)
Various travel agencies and locations
02.2016 - 04.2017
Charge, Labor and Delivery, Antepartum, Maternal/Newborn RN
St. Thomas Rutherford
01.2014 - 11.2015
Master of Business Administration - M.B.A
Davenport University
Bachelor Of Science, BSN - Nursing
Belmont University
Bachelor of Business Administration - B.B.A
Davenport University