Courtney Davidson
Inwood,WV
Summary
Dynamic veterinary professional with extensive experience at Valley Veterinary Emergency and Referral Center, adept at de-escalating high-stress situations and fostering strong client relationships. Highly empathetic and committed to excellent patient care, I effectively educate pet owners and advocate for their needs while also working my hardest as a liaison for VVERC and the referring clinics within our community ensuring a positive experience for all who walk through our hospital’s doors.
Overview
2027
2027
years of professional experience
Work History
Veterinary Assistant
Valley Veterinary Emergency and Referral Center
- Assisted veterinarians during examinations and procedures to ensure optimal patient care.
- Managed inventory of medical supplies and equipment for efficient clinic operations.
- Provided compassionate support to pet owners, addressing concerns and ensuring comfort during visits.
- Observed animal behavior and reported changes to veterinary team for accurate diagnosis.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications and treatments as prescribed by the veterinarian.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
Patient Advocate Coordinator
Valley Veterinary Emergency and Referral Center
Winchester, VA
01.2020 - Current
- Any and all client complaints for the hospital are elevated to my attention so that I can advocate for patient needs, ensuring effective communication between clients and veterinary staff.
- Facilitated follow-up care to enhance patient experience.
- Educated pet owners on treatment options, fostering informed decision-making regarding pet health.
- Resolved client inquiries and concerns promptly, improving satisfaction rates within the clinic.
- Provided a calm and patient listening platform for pet owners who were unhappy with experiences and worked with these clients closely to offer appropriate resolutions and/or understanding.
Marketing and Referral Relationships Coordinator
Valley Veterinary Emergency and Referral Center
Winchester, VA
01.2019 - Current
- Facilitates communication between veterinarians and clients, addressing inquiries and concerns promptly
- Enters data, generates reports, and produced tracking documents as needed using the tools from Power BI program
- Work as a liaison between VVERC and the veterinarian clinics within our community who refer their clients and patients to our hospital
- Travel to different clinics to encourage clear communication and discuss any feedback or questions referring clinic staff, management, and doctors might be inquiring about
- Work hard to keep the community positive about the image and mission VVERC has for patients and clients
- Organizes community projects such as attending events where VVERC is set up as a vendor to offer the latest news and education regarding our hospital and the emergency medicine we provide
- Coordinates lunch and learns hosted by VVERC
- Prioritizes and projects a positive mindset when interacting with referring clinics while also allowing them know we take any questions or concerns seriously and work hard to resolve all areas where improvements can be made
- Takes time share positive feedback with VVERC staff when referring clinics take time to share this information with me
Customer Service Representative
Valley Veterinary Emergency and Referral Center
09.2014 - 2019
- Provided compassionate support to pet owners during emergency situations.
- Assisted veterinarians in triaging and prioritizing patient care effectively.
- Educated clients on post-treatment care and preventive health measures.
- Collaborated with team members to streamline front desk operations.
- Resolved customer inquiries and concerns promptly, enhancing service satisfaction.
- Maintained accurate patient records in compliance with regulatory standards.
- Trained new staff on customer service protocols and clinic procedures.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
GED -
Central Piedmont Community College
Charlotte, NC11.2005
Skills
- Ability to de-escalate difficult and highly stressful situations
- Strong interpersonal skills, the ability to communicate, interact, and collaborate effectively with others to build positive relationships
- Highly empathetic
- I am a patient person and I absolutely love talking with and meeting new people
- Animal safety
- Prioritizing excellent patient/client care
Timeline
Patient Advocate Coordinator
Valley Veterinary Emergency and Referral Center
01.2020 - Current
Marketing and Referral Relationships Coordinator
Valley Veterinary Emergency and Referral Center
01.2019 - Current
Customer Service Representative
Valley Veterinary Emergency and Referral Center
09.2014 - 2019
Veterinary Assistant
Valley Veterinary Emergency and Referral Center
GED -
Central Piedmont Community College