SHARIF RAHMAN

Varsity Tutors — Remote

June 2024 – Present

• Provided outstanding support to students, parents, and tutors by addressing inquiries related to tutoring sessions, scheduling, billing, and platform navigation.
• Resolved customer issues promptly through phone, email, and chat, ensuring a high level of satisfaction and retention.
• Assisted with matching students to appropriate tutors based on subject, grade level, and learning preferences, improving the overall tutoring experience.
• Managed the scheduling process, helping students and tutors coordinate appointments and making necessary adjustments for conflicts or cancellations.
• Maintained detailed records of customer interactions in CRM software (Salesforce), ensuring accurate tracking and follow-up on issues or inquiries.
• Collaborated with cross-functional teams to relay feedback and contribute to improvements in user experience, service offerings, and internal processes.

Holiday Inn Club Vacations — Remote

Jan 2024 – Jul 2024

• Provided exceptional customer support to hotel guests via phone, email, and live chat, resolving inquiries and issues related to bookings, amenities, and policies.
• Processed reservations and cancellations, ensuring accuracy and timely responses for all customer requests.
• Utilized hotel management software to manage guest accounts, update booking details, and process payments remotely.
• Handled guest complaints with empathy, offering solutions and escalating issues when necessary to maintain high guest satisfaction.
• Maintained consistent communication with hotel staff and management using tools like Slack and Zoom, ensuring smooth operations across all departments.
• Managed a high volume of inbound calls and online inquiries during peak seasons, demonstrating strong multitasking and time management skills.

• Represent AT&T brand with professionalism, enhancing customer satisfaction and loyalty
• Maintain kiosk operations efficiently, ensuring smooth daily functions
• Collaborate with sales and management teams to achieve sales targets and improve service quality

• Stock and rotate products in high-volume stores, ensuring optimal shelf presentation and freshness
• Interact with store personnel to address and resolve merchandising issues efficiently
• Lift, load, and transport products up to 45 pounds using equipment like pallet jacks and hand trucks
• Maintain organized backroom stock and display promotional materials to boost product visibility
• Build strong relationships with store managers and communicate effectively with Pepsi management

• Handled typing, word processing, and data entry, ensuring accurate and timely documentation
• Managed social media platforms, enhancing online presence and customer engagement
• Answered and routed phone calls, scheduled appointments, improving office efficiency
• Performed photocopying and collating tasks, supporting administrative operations

• Strengthened customer relations through sales efforts, boosting business profits and client retention
• Advised customers on product suitability, facilitating sales and enhancing customer satisfaction
• Managed inbound and outbound calls, resolving issues and providing effective solutions
• Handled customer complaints with patience, ensuring positive resolutions and retention
• Processed orders via computer systems, updating customer information accurately
• Increased business profit and client retention by deepening customer relations