COURTNEY DAVIDSON
Brooklyn,NY
Summary
Detail-oriented Administrative Professional with over four years of experience in managing high-volume communications and complex scheduling. Demonstrates strong organizational skills and a commitment to regulatory compliance, ensuring data integrity and optimizing client interactions while meeting strict deadlines.
Overview
4
4
years of professional experience
Work History
Administrative Coordinator
Brightline Mental Health
Brooklyn, NY
07.2024 - 12.2025
- Managed high-volume inbound and outbound communications using multi-line phone systems, acting as the primary, professional point of contact for external clients and internal medical teams.
- Coordinated complex schedules for multiple providers, eliminating gaps to ensure seamless daily workflows and minimal client wait times.
- Audited and maintained precise electronic health records in strict compliance with federal regulatory data security standards.
- Compiled daily and weekly status reports on registration metrics to support accurate organizational reporting and compliance.
Administrative Assistant
Sev Laser
New York, NY
01.2024 - 07.2024
- Oversaw front office reception in a high-traffic environment, greeting clients, managing inquiries, and defusing scheduling conflicts with a high level of diplomacy and confidentiality.
- Rapidly adjusted real-time personnel calendars and appointment slots to optimize patient flow without compromising service quality.
- Inputted and verified intricate client records and financial transactions with high keyboarding accuracy and data integrity.
- Monitored front office conditions to ensure a neat, hazard-free environment in full alignment with safety regulations.
Administrative Assistant
The Children's Center
Clinton, MD
03.2023 - 12.2023
- Assisted diverse families through complex registration processes, clarifying enrollment requirements and responding to program inquiries with clear, welcoming communication.
- Managed, audited, and maintained comprehensive digital attendance and billing records using specialized ProCare software.
- Prepared and assembled detailed compliance document packages, ensuring all regulatory specifications were met under tight deadlines.
- Maintained an immaculate stationary workstation, managing continuous high-volume data entry and filing safely and efficiently.
Front Desk Receptionist
America's Best Contacts & Eyeglasses
Towson, MD
11.2021 - 02.2023
- Delivered customer support by greeting patients, processing service registrations, and answering insurance and scheduling questions clearly and patiently.
- Executed appointment scheduling and tracked missed appointments to enhance operational capacity and facilitate customer follow-ups.
- Reconciled daily financial transactions and copays, generating accurate end-of-day reports for management review.
- Cross-trained in clerical functions and supported onboarding, focusing on operational excellence and customer care.
Education
Certification - Administrative Assistant Fundamentals
Prince George's Community College
Largo, MDSocial Work
Morgan State University
Baltimore, MDSkills
- Scheduling and logistics management
- Team scheduling and coordination
- Written communication skills
- Calendar optimization strategies
- Project coordination and management
- Task prioritization
- Process improvement initiatives
- Action item tracking systems
- Report generation techniques
- File and document management
- Data verification processes
- Database administration
- Regulatory compliance awareness
- HIPAA compliance knowledge
- Quality assurance practices
- Risk assessment methodologies
- Safety compliance standards
Timeline
Administrative Coordinator
Brightline Mental Health
07.2024 - 12.2025
Administrative Assistant
Sev Laser
01.2024 - 07.2024
Administrative Assistant
The Children's Center
03.2023 - 12.2023
Front Desk Receptionist
America's Best Contacts & Eyeglasses
11.2021 - 02.2023
Certification - Administrative Assistant Fundamentals
Prince George's Community College
Social Work
Morgan State University