Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Courtney Davis

Greater New York City Area,NY

Summary

Accomplished CRA Production Manager and Business Banking Market Leader at Bank Of America, adept in Operations and Sales Management and fostering strong leadership. Spearheaded initiatives to increase market share and productivity by implementing strategic solutions and encouraging continuous improvement. Expert in Production Planning and team building, achieving significant organizational growth and high customer satisfaction without exceeding budget constraints.

Overview

17
17
years of professional experience

Work History

CRA Production Manager

Bank Of America
04.2023 - Current
  • Drive execution of Neighborhood & Community Lending Playbook at the regional and market level.
  • Drive Community outreach and roundtable execution in major markets.
  • Collaborate w/FLU leaders on market execution routines and action plans.
  • Drive monthly market execution routines to ensure a sustained focus in delivering on the market action plan.
  • Proactive focus on monitoring of LMI and MCCT lending performance and opportunities.
  • Implement and monitor of Sales tactics that align to market needs and establish Action Plans for markets.
  • Support Enterprise commitment to deliver for clients & communities in alignment with Fair Lending & CRA

Market Leader

Bank Of America
12.2021 - 04.2023
  • Recruited, hired and trained high producing sales team of business bankers.
  • Accomplished organizations goals by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.
  • Played a pivotal role in driving organizational change by effectively communicating new strategic direction to team members and stakeholders throughout the business.
  • Evaluated competitive landscape to identify opportunities for differentiation and positioning, leading to increased market share.
  • Led highly productive team that finish top of peer group for 2023.

Branch Manager

JPMorgan Chase
03.2009 - 11.2021
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.

Asset Based Lender

Bank Of New York Mellon Corp
07.2007 - 02.2009
  • Assisted in developing new loan products, expanding offerings to better serve a diverse clientele.
  • Negotiated favorable terms for clients with various financial backgrounds by leveraging strong interpersonal skills.
  • Maintained strong relationships with clients, providing personalized service and financial advice to meet their needs.
  • Supported borrowers throughout the entire lending process, ensuring clear communication and transparency.
  • Actively participated in ongoing professional development opportunities to stay current on industry best practices.

Education

MBA - Business Administration And Management

Alliance Manchester Business School
Manchester, England

BBA - Finance

University of Technology - Jam
Kingston, Jamaica

Skills

  • Thought Leadership
  • Emotional Intelligence
  • Strong Interpersonal skills
  • Change management
  • Communications
  • Presentation/Microsoft Excel Word & Outlook
  • Problem solving
  • Adaptability
  • Strategic Thinking
  • Time management
  • Successful goal setting
  • Decision making
  • Delegation

Affiliations

  • ACAMS CERTIFICATION
  • Certified Anti-Money Laundering Specialist
  • Formerly held Series 7, 66 and life
  • Registered Community Volunteer Leader

Timeline

CRA Production Manager

Bank Of America
04.2023 - Current

Market Leader

Bank Of America
12.2021 - 04.2023

Branch Manager

JPMorgan Chase
03.2009 - 11.2021

Asset Based Lender

Bank Of New York Mellon Corp
07.2007 - 02.2009

MBA - Business Administration And Management

Alliance Manchester Business School

BBA - Finance

University of Technology - Jam

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Courtney Davis