Courtney Davis
Czarnowski
25
years of professional experience
Detailed Senior Account Manager offering experience in delivering client-focused solutions and successfully managing multiple projects. Excellent critical thinking, problem-solving and communication skills.
Work History
Senior Account Manager
2 Years 4 Months- Manage large Pharmaceutical and Medical exhibit programs with booths ranging in size up to 8,400 sq. ft.
- Lead interface on day-to-day client interaction: initial show discovery & research, budget and design, overall management of information to Project Management, CAD, Warehouse, Graphics, Design, and internal production departments.
- Work directly with client's agency to coordinate the development of graphic artwork and digital content.
- Coordinate services on behalf of the client as the main point of contact; overseeing all deadlines set forth by association
- Maintained detailed records of account activities, ensuring accurate invoicing and budget tracking processes were in place.
- Collection of outstanding invoices.
- Foster a positive work environment by mentoring new Account Coordinators and Managers.
Account Manager
12 Years 9 Months- Managed a large convention program for a major pharmaceutical company, consisting of an average of 30 national conventions and 500 sub-national conventions per year.
- Responsible for ensuring all SOPs are followed and are in compliance with the standards of the company and FDA>
- Managed budget for each show by calculating cost breakdowns for construction, time and material, shipping, booth space, and logistical hours.
- Worked directly with hotels and housing bureaus to reserve room blocks and maintain arrival and departure list for client.
- Planned client's pre-convention meeting for internal staff reserving meeting space, working directly with catering company, and ordering Audio Visual equipment.
- Assisted with legal department quarterly for audits to ensure compliance was met.
Account Coordinator
10 Years 2 Months- Managed over 2,000 regional conventions for major pharmaceutical company.
- Supported Account Managers with National Programs.
- Reviewed LOA's and submitted payment on behalf of pharmaceutical company.
- Updated internal databases with account information to maintain concise, clear records.
- Worked directly with legal department to ensure compliance was met for each show.
Receptionist
1 Year 8 Months- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Assisted accounting department with payroll.
- Prepared marketing materials for sales presentations.
Education
High School Diploma
Skills
Account Management
Project Management
Client Relationship Building
Solution Driven
Teamwork and Collaboration
CRM Software
Monday.com Project Management
Workfront Software
Timeline
Senior Account Manager
Czarnowski
06.2024 - CurrentRead More
Account Manager
Czarnowski
09.2011 - 06.2024Read More
Account Coordinator
Czarnowski
07.2001 - 09.2011Read More
Receptionist
Czarnowski
11.1999 - 07.2001Read More
North Cobb High School
High School Diploma
Read More