Courtney Davis
Fort Wayne,IN
Summary
I would be a great candidate for this position because I have experience with performing venipuncture and handling specimens with care. I use effective communication to reassure patients and ensure accurate data collection. I can also track record of maintaining compliance with health and safety standards.
Overview
7
7
years of professional experience
Work History
Bank Teller
PNC Bank
802 E DuPont Rd, Fort Wayne, Indiana 46825
02.2024 - 11.2024
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Customer Service Representative
PNC Bank
Remote
11.2017 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Medical Assistant
Ross Medical Education Center
Portage, MI12.2016
Diploma -
Benton Harbor High School
Benton Harbor, MI06.2014
Skills
- Venipuncture
- Order of draw
- Patient care
- Patient
- Empathetic
- Multitasks Skills
Timeline
Bank Teller
PNC Bank
02.2024 - 11.2024
Customer Service Representative
PNC Bank
11.2017 - 11.2023
Medical Assistant
Ross Medical Education Center
Diploma -
Benton Harbor High School