Kashyia Henry
Philadelphia,PA
Summary
Strong foundation in Animal Sciences from Penn State University fosters a deep understanding of patient care and empathy, essential for delivering exceptional service in veterinary settings. Previous experience in various veterinary roles has sharpened skills in administrative efficiency, customer retention, and multitasking, enabling effective navigation of fast-paced environments. Committed to promoting animal welfare and enhancing client relationships, a proactive approach to problem-solving and collaboration drives success in every endeavor.
Overview
5
5
years of professional experience
Work History
Bank Teller
PNC Bank
05.2025 - Current
- Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
- Performed vault, alarm and door duties to facilitate opening and closing of operations.
- Processed a wide variety of retail banking transactions for personal and commercial customers.
- Assisted customers with banking needs and inquiries.
- Counted, verified and handled bank deposits and armored car transactions.
- Maintained accurate records of customer transactions in line with bank procedures.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Educated customers on use of banking website and mobile apps.
- Identified sales opportunities and referred customers to branch partners in financial services.
Veterinary Receptionist/Technician
Queen Village Animal Hospital
06.2024 - 02.2025
- Manage multi-line phone system and pleasantly greet patients.
- Coordinate patient scheduling, check-in, check-out and payments for billing.
- Provide compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Streamline office operations for increased efficiency by organizing files and maintaining a clean reception area.
- Maximize appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
- Perform various administrative tasks by filing, copying and faxing documents.
Veterinary Assistant/Receptionist
Town and Country Veterinary Hospital
07.2021 - 06.2024
- Assist with patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Promoted clinic services and products through knowledgeable recommendations to pet owners based on their specific needs.
- Effectively coordinating schedules between multiple veterinarians and their clients as well as managing patients records.
- Proficient in ensuring the accuracy of medical records by updating patient information during each visit.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
Veterinary Assistant
West Chester Veterinary Medical Center
06.2020 - 06.2021
- Patient care by assisting veterinarians with examinations.
- Collecting samples efficiently for blood work or other testing purposes.
- Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
- Cleaned and disinfected exam areas and kennels to prevent diseases and control odors.
- Assisted veterinarians with euthanasia procedures humanely with compassion to minimize suffering.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Participated in continuing education training seminars workshops conferences to advance knowledge stay current industry trends best practices.
- Assisted in administration of medications, vaccinations, and treatments as prescribed by veterinarian.
Education
Bachelor's Degree - Animal Science
The Pennsylvania State University
University Park, PA05.2020
Skills
- Companion Animal Handling
- Diagnostic Imaging
- Triage
- Time Management
- Venipuncture
- Medical record-keeping
- Medication Administration
- Animal Safety
- Sanitation Protocols
- Appointment Scheduling
- Currency packaging
- Cash counting
- Financial software
- Deposit and withdrawal management
- Risk management
- Transaction processing
- Attention to detail
- Decision-making
- Money handling
- Signature verification
- Multitasking and organization
Timeline
Bank Teller
PNC Bank
05.2025 - Current
Veterinary Receptionist/Technician
Queen Village Animal Hospital
06.2024 - 02.2025
Veterinary Assistant/Receptionist
Town and Country Veterinary Hospital
07.2021 - 06.2024
Veterinary Assistant
West Chester Veterinary Medical Center
06.2020 - 06.2021
Bachelor's Degree - Animal Science
The Pennsylvania State University