Riley Griffin
Charlotte,USA
Summary
Compassionate Pet Care Lead known for high productivity and efficient task completion. Skilled in animal behavior assessment, emergency response management, and customer relationship building. Excel at empathy, communication, and patience, ensuring top-notch care for pets and peace of mind for owners.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Enrichment Specialist
Social Pet Hotel & Daycare
Pineville, NC
08.2024 - Current
- Developed engaging enrichment programs for pets to enhance social interaction.
- Coordinated pet playgroups to encourage positive social behaviors.
- Implemented safety protocols to ensure a secure environment for animals.
- Monitored pet behavior and provided feedback to owners on progress.
- Assisted in maintaining cleanliness and organization of play areas and equipment.
- Maintained cleanliness and sanitation of kennel facilities and animal areas.
- Monitored animal behavior and health, reporting concerns to veterinarians.
- Assisted in feeding, grooming, and exercising dogs daily.
- Implemented safety protocols to ensure the well-being of animals and staff.
- Trained new staff on proper handling techniques and kennel procedures.
- Provided customer service by answering inquiries about services and pet care.
- Provided daily care and monitoring of animals, including feeding, watering, cleaning anccommodations and administering medications.
- Stayed on top of laundry, sweeping and disinfection protocols.
- Monitored animals for signs of illness or distress and reported to supervisor immediately.
- Supported animal health by keeping areas clean, neat and properly sanitized.
- Prepared food to meet needs of animals under care with appropriate meals.
- Inspected kennels regularly for any possible health hazards or maintenance concerns.
- Maintained records of animal feedings, treatments and other updates.
- Responded to emergency situations in a timely manner while following safety protocols.
- Performed minor grooming services such as brushing fur coats and trimming nails.
- Walked animals outside to avoid accidents in play areas or bedding.
- Provided humane treatment of all animals at all times.
- Cleaned living areas to provide healthy environment for boarded animals.
- Kept dogs safe by remaining alert to environmental conditions and nearby animals.
- Conducted behavior assessments on new arrivals to determine appropriate housing needs.
- Maintained clean and orderly play yards, kennels and cages.
- Walked dogs while enforcing good behavior and manners.
- Educated customers on proper pet care techniques.
- Exercised animals to maintain physical and mental health.
- Exercised dogs regularly according to individual needs.
- Conducted tours of the facility.
- Treated superficial wounds.
- Assessed animals for injury and illness.
- Taught animals sit, stay and other basic commands.
Dog Sitter
Rover.com
Mount Holly, NC
06.2024 - Current
- Provided daily care for dogs, ensuring safety and comfort.
- Managed dog schedules for walks, feeding, and playtime.
- Communicated regularly with pet owners about their dog's wellbeing.
- Administered medication and handled special dietary needs as required.
- Maintained a clean and safe environment for all pets in care.
- Built positive relationships with clients through excellent customer service.
- Coordinated dog activities to promote socialization and exercise among pets.
- Cared for pets during owners' absences.
- Supported animal health by keeping areas clean, neat and properly sanitized.
- Ensured that each dog was provided with food, water, and rest as needed.
- Offered animals exercise opportunities through walks and play activities.
- Communicated effectively with pet owners regarding their concerns or questions about the care of their animal companions.
- Provided compassionate care to dogs of all breeds, ages, and temperaments.
Cart Boy
The Ledges Golf Club
Huntsville, AL
04.2021 - 05.2024
- Assisted golfers with equipment and cart management throughout the course.
- Maintained cleanliness and organization of golf carts and storage areas.
- Provided excellent customer service to enhance the golfing experience for members.
- Handled inventory of supplies, ensuring availability for daily operations.
- Collaborated with staff to ensure timely delivery of carts to tee times.
- Educated new team members on cart procedures and club policies.
- Monitored course conditions and reported issues to management promptly.
- Checked in guests arriving at the facility according to company policy and procedure.
- Maintained cleanliness of golf carts, ensuring all debris is removed from interior and exterior surfaces on a daily basis.
- Provided exceptional customer service by responding promptly to customer inquiries and requests.
- Ensured that all golf cart keys were accounted for at the end of each shift.
- Monitored weather conditions throughout the day and communicated any changes to staff or customers accordingly.
- Utilized two-way radio system to communicate with other employees during shifts as needed.
- Performed basic maintenance tasks such as cleaning, refueling, and checking tire pressure on golf carts.
- Communicated effectively with supervisors regarding any issues or concerns related to job duties or customer service requests.
- Gathered carts from parking lot and inside store for customer use.
- Engaged customers in friendly conversation, carefully handled bagged items, offered additional services and thanked customers for business.
- Kept entrances clean of debris or clutter and cleaned up spills throughout store.
Education
High school diploma -
Columbia High School
Huntsville, ALSkills
- Processing cash transactions
- Communication skills
- Computer skills
- Phone communication
- Client follow-up
- Microsoft Word
- Animal care technician experience
- Greeting customers
- Organizational skills
- Supervising experience
- Animal enrichment activities
- Aggressive animal handling
- Microsoft Excel
- OSHA
- Waste removal
- Safe work practices
- Pet care laundry
- Customer service
- Positive reinforcement training for pets
- Maintaining an organized workspace
- Animal restraint
- Pet sitter experience
- Managing pet care teams
- Customer inquiry handling
- Phone etiquette
- Animal enclosure cleaning
- Dog walking
- Passenger safety
- Facility closing procedures
- Animal handling
- Playing with pets
- Customer support
- Animal behavior
- Payment card processing
- Customer complaint resolution
- Financial transaction processing
- Small mammal care experience
- Animal illness recognition
- Pet Bathing
- Pet feeding
- Pet companionship
- Decision making
- Complaint handling
- Pet Sitting
- Payment processing
- Data Entry
- Inventory management
- Animal enrichment
- Pet first aid
- Feeding schedules
- Allergy awareness
- Animal handling expertise
- Senior pet care
- Waste disposal
- Behavioral assessment
- SOP compliance
- Cleaning protocols
- Kennel disinfection
- Medication administration
- Physical fitness
- Pet safe transportation
- Heavy lifting
- Clean workspace maintenance
- Outdoor work
- Companion animal handling
- Computer operation
- Kennel experience
- Cash Handling
- Dog handling
- Animal Care
- Animal feeding
- Microsoft Outlook
- Patience
- Time management
- Phone answering
- Animal shelter volunteer experience
- Animal behavior assessment
- Enrichment program development
- Pet health monitoring
- Facility organization
- Team training
- Client communication
- Compassionate care
- Conflict resolution
- Assessment strategies
Certification
- OSHA 10
- Driver's License
Languages
- English
- Spanish, Intermediate
- English, Fluent
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Lead Enrichment Specialist
Social Pet Hotel & Daycare
08.2024 - Current
Dog Sitter
Rover.com
06.2024 - Current
Cart Boy
The Ledges Golf Club
04.2021 - 05.2024
High school diploma -
Columbia High School