Zandrianna Bell
Experienced office/administrative assistant
St. Louis,MO
Summary
Dynamic Scheduling Specialist with proven expertise at CDI Management in optimizing patient appointment systems. Skilled in data entry and insurance verification, I excel in enhancing operational efficiency while delivering exceptional customer service. My strong organizational abilities and attention to detail ensure accurate records management and seamless patient interactions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Scheduling Specialist
CDI Management
St. Louis, MO
01.2025 - 12.2025
- Manage patient appointments for imaging services
- Coordinated with radiologists and technicians to ensure timely and accurate scheduling of imaging services
- Facilitated effective scheduling to enhance patient experience.
- Received and managed incoming calls from patients and doctors' offices to facilitate appointment scheduling
- Performed accurate data entry of patient information, including demographics and insurance details, to support efficient appointment management
Medical Billing Payment Poster
SSM Health
St. Louis, MO
01.2023 - 01.2024
- Sorted and processed payments from insurance companies, government payers, and patients to ensure accurate financial records.
- Reconcile Daily Cash and payment posting to ensure all transactions are accurately recorded
- Processed credit card payments submitted by patients and insurance providers.
- Grouped payments into batches for streamlined data entry process.
- Manually enter payments into billing system reconcile
- Use data entry to update patient records and billing information
Patient Access Representative
Barnes Jewish Hospital
St. Louis, MO
01.2022 - 01.2023
- Collected and confirmed insurance data to facilitate seamless patient access
- Obtained essential patient details to ensure accurate processing
- Facilitate payment transactions efficiently
- Analyze and authenticate information
- Logged patient information and maintained records for effective tracking
Delivery Associate
Amazon DSP
St. Louis, MO
01.2021 - 04.2022
- Delivered items to customers efficiently, ensuring satisfaction with timely service
- Followed designated routes and schedules to maximize delivery effectiveness
- Ensured high-quality customer interactions daily
- Loaded and unloaded items from vehicle safely
- Returned undeliverable packages to warehouse quickly, minimizing delays in service
Brand Associate
Gap Inc.
St. Louis, MO
06.2020 - 07.2021
- Provided exceptional customer service, enhancing overall guest satisfaction.
- Educated customers on products and services, driving informed purchases.
- Help customers when they have questions and make sure guests have a pleasant experience
- Greeted customers, fostering a welcoming environment.
- Maintain a clean and safe environment that prevents and minimizes loss
Data Entry Clerk
Snelling Staffing, L.L.C.
St. Louis, MO
11.2019 - 03.2020
- Typed quickly to complete data entry tasks within deadlines
- Reviewed documents with attention to detail to ensure accuracy
- Practiced thoroughness to minimize errors and enhance work quality
- Enter the correct data from various sources
- Manage a large amount of information that is sensitive
- Organized workflow to improve efficiency in data entry processes
Barista
HMSHost
St. Louis, MO
06.2019 - 12.2019
- Prepared and served high-quality coffees and teas
- Processed customer orders and payments accurately
- Welcomed customers upon entry
- Prepare baked goods
- Ensured store cleanliness and organization
- Led and guided team to enhance service delivery
Wellness Membership Adviser
Elements Massage
St. Louis, MO
01.2019 - 05.2019
- Sold therapeutic massage services and wellness memberships, enhancing client engagement and satisfaction.
- Scheduled appointments accurately and managed retail sales process, ensuring seamless client experience.
- Coordinated client bookings to optimize time management and service delivery.
- Greeted clients warmly and delivered exceptional customer service, fostering a positive atmosphere.
- Cleaned and organized studio space to create a welcoming environment for clients.
- Provided direction and support to team in the absence of management.
- Supported the manager with various administrative tasks.
- Communicating effectively with coworkers and being flexible
Childcare Assistant
Tendercare Learning Center
Overland, MO
10.2018 - 01.2019
- Supervised children ages 0-10, ensuring completion of daily educational activities to support developmental growth.
- Promoted active participation in classroom activities to foster a supportive learning environment.
- Maintained clean facilities and prioritized children's safety, creating a secure environment for learning and play.
Shift Lead
Rush Bowls
St. Louis, MO
05.2018 - 10.2018
- Greeted customers, took orders, and addressed inquiries to enhance customer satisfaction.
- Fostered a welcoming environment through positive customer interactions, contributing to increased customer loyalty.
- Executed food preparation, delivered customer service, and maintained cleanliness standards to ensure a positive dining experience.
Student Worker
Kent Library
Cape Girardeau, MO
08.2017 - 05.2018
- Managed circulation of books, periodicals, videotapes, and other materials at desks, ensuring efficient access for patrons
- Maintained and updated patrons' records on computers, contributing to accurate database management
- Processed new materials, including books, audiovisual materials, and computer software, facilitating resource availability for patrons
Child Care Assistant
STL Youth Jobs
St. Louis, MO
06.2016 - 08.2017
- Supervise the safety of children.
- Developed daily routines and schedules to ensure sufficient physical activity, rest, and playtime for children.
- Tracked children's developmental progress, daily routines, and interests to inform individualized care and support.
- Encouraged hygiene habits among children, fostering healthier lifestyle choices.
- Prepare meals and snacks.
Education
Music Production -
Full Sail University
Winter Park, FL05-2026
General Studies -
Southeast Missouri State University
Cape Girardeau, MO05-2018
Diploma -
Lafayette High School
St. Louis, MO04-2016
Skills
- Microsoft Office
- Records management
- Invoice processing
- Administrative coordination
- Copier
- Phone answering
- File organization
- Organizational skills
- Transportation coordination
- Phone communication
- Canon
- Appointment reminders
- Microsoft Excel
- Self-direction
- Data collection
- Task prioritization
- Medical software
- Insurance medical billing
- Patient transport coordination
- Microsoft 365 proficiency
- Customer service
- ACH processing
- Instant messaging app
- Patient interaction
- HIPAA compliance
- Mobile devices
- Healthcare scheduling
- Patient inquiries handling
- Medical administrative support
- Microsoft Word
- Patient engagement strategies
- Mail processing
- Leadership
- Customer complaint resolution
- HIPAA
- Financial transaction processing
- Medical records
- Clinic
- Operating systems
- Patient referrals
- Microsoft Powerpoint
- Google Workspace
- Small business experience
- Epic
- Computer operation
- Providing product information
- Data sorting
- Multitasking
- Cash Handling
- GPS
- Fraud
- Insurance verification
- Clinic experience
- EHR management
- Word processing
- Clear verbal communication
- Confidential information handling
- Document control
- Workflow management
- Problem-solving
- Data entry
- Appointment scheduling
- Calendar management
- ICD-10
- Customer service management
- Mail clerk
- Logistics management
- Payment processing
- Databases
- Proofreading
- Employee relations
- Documentation review
- Specimen collection / processing
- Verbal communication
- Data analysis skills
- Database management
- Safe work practices
- Maintaining an organized workspace
- Writing skills
- Disbursement
- Front desk operations
- Analytical skills
- Intake
- Grammar
- Industry knowledge
- Claims processing
- Medicare
- Crew Member
- Managing patient records
- Hospital experience
- Conflict management
- Electronic Health Record (EHR) access control systems
- Attention to detail
- Presentation preparation
- Decision making
- Record keeping
- Basic math
- Shift management
- Escalation handling
- Patient assistance
- Microsoft Outlook
- Detail-oriented
- Schedule management
- Math
- Mac OS
- Processing cash transactions
- Cash handling
- Multi-line phone systems
- Teamwork
- Working with people with disabilities
- Communication
- SharePoint
- Microsoft Teams
- Order assistance
- Adobe Acrobat
- Scan
- Typing
- Auto service management
- Patient interaction
- Continuous improvement
- Filing
- Patient education support
- Patient support
- Healthcare administration
- Retail administration
- Emergency response procedures
- Spreadsheet charts
- Order entry
- Patient care
- Medical billing
- Outbound calling
- Office administration
Certification
- CPR Certification, 06/01/23, Present
- Driver's License
- HIPAA
Languages
English
Additional Information - Work Authorization
Authorized to work in the US for any employer
Timeline
Scheduling Specialist
CDI Management
01.2025 - 12.2025
Medical Billing Payment Poster
SSM Health
01.2023 - 01.2024
Patient Access Representative
Barnes Jewish Hospital
01.2022 - 01.2023
Delivery Associate
Amazon DSP
01.2021 - 04.2022
Brand Associate
Gap Inc.
06.2020 - 07.2021
Data Entry Clerk
Snelling Staffing, L.L.C.
11.2019 - 03.2020
Barista
HMSHost
06.2019 - 12.2019
Wellness Membership Adviser
Elements Massage
01.2019 - 05.2019
Childcare Assistant
Tendercare Learning Center
10.2018 - 01.2019
Shift Lead
Rush Bowls
05.2018 - 10.2018
Student Worker
Kent Library
08.2017 - 05.2018
Child Care Assistant
STL Youth Jobs
06.2016 - 08.2017
Music Production -
Full Sail University
General Studies -
Southeast Missouri State University
Diploma -
Lafayette High School