Khedra Collier
Byram,MS
Summary
Motivated scheduling specialist prepared to apply several years' of experience to support and enhance business operations at established company. Enthusiastic about making a positive impact using strong communication and organizational abilities. Goal-driven scheduling specialist bringing several years' experience in the field. Successful at working under tight deadlines and demanding objectives. Versatile scheduling specialist adept at conflict resolution and relationship building. Proficient in software and experienced in scheduling management and appointment setting.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Scheduling Specialist
Lakeland Surgical Clinic
Jackson, MS
06.2024 - 09.2024
- Developed and maintained scheduling procedures to ensure timely completion of projects.
- Created, updated, and monitored project schedules for multiple departments.
- Provided support in identifying critical path activities to ensure deadlines are met.
- Communicated schedule changes effectively throughout the organization when necessary.
- Provided guidance and advice on best practices related to scheduling initiatives.
- Scheduled and confirmed appointments.
- Maintained positive working relationship with fellow staff and management.
- Handled incoming calls and directed callers to appropriate department or employee.
- Assisted organizational efforts by filing, entering data and answering phones.
- Received and distributed mail, letters and packages.
- Answered phones and routed voicemails to respective employees.
- Greeted guests and vendors to assist in navigating space.
- Participated in credit and collections activities.
OR /Surgery Scheduler
St. Dominic's Hospital.
Jackson, MS
06.2023 - 06.2024
- Schedules all surgical procedures and assures that all of the appropriate clinical and insurance coding information is collected for the surgery
- Receives requests to schedule procedures from physician offices and schedules the procedure according to established guidelines
- Schedules surgery procedures using EPIC & OnBase
- Answers the phones in a professional and courteous manner
- Assures appropriate coordination with other hospital departments when special surgical needs
- Answers phones and emails
- Schedules and confirms appointments
- Inputs customer data into EPIC
- Verify patients' benefits and calculated surgery costs
- Receive patients' authorizations and physicians' orders prior to surgeries
- Excellent organizational skills attention to details
- Communication abilities and computer competencies.
- Provided patient education and answered questions regarding the surgery process.
- Created and managed surgical schedules for multiple surgeons.
- Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries.
- Monitored and updated patient records in the electronic medical record system.
Scheduler
03.2023 - 06.2023
- Updates patient information as necessary
- Receives outbound calls to referring physicians, patients and payers
- Assists patients, physicians and payer with their scheduling needs
- Communicate with the Physicians, medical offices, patients and family insurance companies
- Schedules patients for department services or studies based on physician referral
- Answers, screens and directs telephone calls
- Performs related general office/clerical support duties
- Answers telephones, screens and transfers calls or takes messages as appropriate to facilitate effective communications
- Monitors patient schedules, work flow, and activities of all modalities to assure smooth and coordinated patient flow
- Monitors and maintains an adequate inventory of office supplies and materials, any written guides or patient information, to ensure smooth operations in the reception work area and non-interruption of patient services.
Patient Registration Representative
TrustCare Health.
Flowood, MS
02.2020 - 04.2020
- The Patient Registration Representative works at the front desk at a Trust Care clinic and attends to patient needs face- to-face or over the phone
- Coordinate the patients entering the clinic to ensure that the check in and check out process runs smoothly as well as support the delivery of quality patient care
- Strong customer service skills and attention to detail is a must
- Greets patients
- Registers patients according to established protocols
- Assists patients with completing all necessary forms
- Ensures patient information is accurate and up-to-date including insurance billing information
- Maintains and manages patient records while following HIPAA guidelines
- Answers incoming calls and manages the inquiries
- Collects co-pays previous balances or payments on account balances
- Completes other clerical duties as assigned
- Ensures the reception area is well maintained tidy and clean
- Safeguards patient privacy and confidentiality at all times.
Scheduling Coordinator
St.Dominic Hospital/ Outpatient Rehab Services.
02.2016 - 11.2018
- Obtain patient information at the time of admission and assist in filling out forms relevant documents and case histories
- Fill and distribute daily schedules for the therapists and staff
- Complete daily attendant logs for providers
- Maintain and update therapists and patient data
- Manage the front desk operations
- Complete insurance and other claim forms
- Organize and maintain confidential medical files and records
- Prepare draft agendas for meetings and take write out and distribute minutes
- Prepare financial statements and billing
- Apply billing codes when necessary
- Collect payments and manage basic bookkeeping tasks
- Obtain and log insurance information
- Order supplies and maintain inventory.
Patient Registrar
St.Dominic Hospital/ Emergency Room.
09.2013 - 02.2016
- Greet all patients and enter their information into the hospital registration system
- Collect the patients' personal medical and insurance information or from patient or family
- Prepare a physical and electronic chart for the patient ensuring confidentiality at all times
- Utilize AHIQA System to verify insurance coverage as well as relevant medical information
- Registered patients upon entry into the emergency room
- Began patient charts containing personal and insurance information as well as reason for their visit
- Comply with the rules and regulation of HIPAA and EMTALA
- Visited patient bedsides to register those who were brought in via emergency services
- Register via Quick Reg, Outpatient, Direct Admit and Labor and Delivery patients
- Follow up with the McKesson's Tracking Board to follow up with the client after initial contact and see if the physician has seen the patient before gathering patient accreted information
- After obtaining information place patient information into AS400 then verify patient insurance and mailing information through AHIQA system
- Once insurance is verified by AHIQA processed with finalize of the client chart until patient is admitted transferred or discharged
- Phone reception receive call from the hospital floor to place patient in room change attending physicians reprint charts armbands cancels discharges all done in the AS400 system
- Collect point of service copays and deductibles.
Customer Service Clerk/Cashier (part-time)
Wal-mart.
Flowood, MS
09.2013 - 09.2014
- Comply with the rules and regulations for controlled substance of Wal-Mart and the Board of Pharmacy
- Provide in-person and telephone reception receive and direct new and refill prescriptions for further processing proactively retrieve and verify the accuracy of prescriptions before the sales transaction
- Verify insurance
- Produce computerized labels for packages
- Maintain pharmacy displays and pharmaceutical merchandise and assist the pharmacist with clerical functions.
Customer Care Advocate (project Based Assignment)
ACS-Xerox
10.2012 - 04.2013
- Receives inbounds calls
- Greet patient and obtain patient information
- Coordinated with multiple functional area including enrollment/disenrollment customer care premium billing retail mail and specialty pharmacy while being responsible for implementation of Silverscript's Medicare Part D new and existing members
- Provided solutions to meet both the member and CVS/Caremark requirements by utilizing critical thinking skills and ability to solve moderate to complex issues
- Facilitated internal calls physician assignments prior authorization for treatment analyzed (EOB's) financial data collected payments and placed pharmacy orders effectively in a high-volume fast paced 300-staffed environment.
Support Supervisor/Benefits Advisor
The Outsource Group.
Jackson, MS
11.2008 - 03.2011
- Provided support to a team of Medicaid eligibility representatives in the patient access division; ensured representatives supplied accurate timely information to patients applying for medical assistance such as Medicaid, Medicare, Social Security Disability, Cobra, and Victim of Crime as well as financial assistance with the hospital
- Produced monthly reports of Medicaid and insurance approvals for the clients
- Attended the clients weekly Discharge Planning Meetings
- Established and maintained a constructive working relationship with coworkers supervisors managers external clients and business contacts
- Conducted training and continuing education sessions with the Medicaid eligibility team
- Advised the hospital's department directors regarding patients and their accounts status
- Traveled to 16 clients and hospitals for site visits throughout Mississippi
- Responsible for conducting eligibility bedside and phone screenings assessment of patient financial requirements counseled patients on Medicaid SSI and SSDI criteria
- Served as liaison between the patient hospital and governmental agencies; and account maintenance/case management.
Education
High School Diploma -
Forest Hill High School
Jackson, MS06.2007
Skills
- Account management
- Medical Records
- EPIC
- Medical receptionist
- Computer skills
- Order Entry
- Microsoft Excel
- Customer service
- Typing
- Medical Scheduling
- Accounts Receivable
- EClinicalWorks
- Microsoft Outlook
- Cash register
- Hospital experience
- Hospitality
- Medical Billing
- Office Management
- Makeup application
- Data entry
- Supervising Experience
- Communication skills
- EMR Systems
- Windows
- Transcription
- Clerical experience
- HIPAA
- Organizational skills
- Medical Terminology
- Microsoft Word
- Sales Trainer
- Project Start Up Manager
- Accounting
- ICD-10
- ICD-9 & ICD-10
- Medical Office Experience
- CPT Coding
- Insurance Verification
- Documentation review
- Front desk
- Cash handling
- Microsoft Access
- Accounting software
- Social media management
- Microsoft Office
- Medicare
- Microsoft PowerPoint
- Office experience
- Phone etiquette
- Administrative experience
- Computer literacy
- Healthcare management
- Greenway
- Providerflow
Certification
Driver's License
Languages
English
Personal Information
Willing To Relocate: Anywhere
Timeline
Scheduling Specialist
Lakeland Surgical Clinic
06.2024 - 09.2024
OR /Surgery Scheduler
St. Dominic's Hospital.
06.2023 - 06.2024
Scheduler
03.2023 - 06.2023
Patient Registration Representative
TrustCare Health.
02.2020 - 04.2020
Scheduling Coordinator
St.Dominic Hospital/ Outpatient Rehab Services.
02.2016 - 11.2018
Patient Registrar
St.Dominic Hospital/ Emergency Room.
09.2013 - 02.2016
Customer Service Clerk/Cashier (part-time)
Wal-mart.
09.2013 - 09.2014
Customer Care Advocate (project Based Assignment)
ACS-Xerox
10.2012 - 04.2013
Support Supervisor/Benefits Advisor
The Outsource Group.
11.2008 - 03.2011
High School Diploma -
Forest Hill High School