TRANESSA DAVIS
Community Health Systems
Charleston,SC
1
Certification
10
years of professional experience
Compassionate and results-driven professional with extensive experience in client support, case coordination, and operational efficiency. Skilled at collaborating with interdisciplinary teams to improve service delivery and patient outcomes while ensuring compliance with healthcare regulations. Adept at managing high-volume caseloads, maintaining accurate documentation, and handling sensitive information with confidentiality. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Professional scheduling specialist with strong track record in optimizing workflows and enhancing productivity. Proven ability to coordinate schedules, manage multiple priorities, and adapt to changing needs seamlessly. Valued team player focused on collaboration and achieving results, ensuring reliability and efficiency in every task. Skilled in time management, communication, and problem-solving. Recognized for adaptability, strong communication skills, and commitment to delivering high-quality service in both remote and in-person environments.
Work History
Scheduling Specialist
4 Months- Accurately scheduling appointments, rescheduling, cancel patient visits, consultations, and follow-ups while verifying insurance and orders.
- Answering phones, managing patient inquiries, and providing pre-procedure instructions.
- Managing cancellations, no-shows, and urgent STAT requests to ensure efficient clinic flow.
- Maintaining provider schedules, managing call-offs, and tracking clinician hours.
- Process incoming referrals and ensure all necessary insurance authorizations are obtained prior to appointments.
- Update demographic information, verify insurance eligibility, and register new patients in Electronic Health Record (EHR) systems.
- Maintain strict compliance with HIPAA standards and patient confidentiality regulations.
Administrative Assistant/Scheduler
5 Months- Manage and coordinate scheduling for clients and staff.
- Handle incoming calls using multi-line phone systems while maintaining professional phone etiquette.
- Provide front desk support, greeting visitors and assisting with inquiries.
- Maintain accurate records through data entry, filing, and proofreading documents.
- Utilize QuickBooks for basic bookkeeping tasks as needed.
- Building and maintaining strong, long-term relationships with clients to ensure they feel heard and valued.
- Acting as the main point of communication and a liaison between clients and the company to address needs and concerns.
- Assisting with the resolution of client issues, including escalated problems, and developing strategies for conflict resolution.
- Assist with administrative duties including calendar management and clerical tasks.
- Support customer service efforts by addressing client needs promptly and effectively.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook), and Google Workspace, as well as the administrative side of WellSky, Phoenix, Therap and Signnow.
Customer Service and Billing Representative
1 Year 7 Months- Processed and reviewed customer billing inquiries for accuracy and compliance and solved account and billing discrepancies.
- Worked effectively with medical payers such as Medicare, Medicaid, and commercial insurances to obtain timely and accurate payments.
- Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution.
- Use of application systems such as Epic and AVAYA to answer incoming calls, input accurate patient information including demographics, insurance details, and emergency contacts.
- Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to the customer.
- Uses a customer relationship application or database to record activities and research product information.
- EOB's, UB04 forms, CMS 1500 forms and CPT codes.
- Strong phone communication and active listening skills.
- Submitting claims to insurance companies and following up on payment status.
- Ability to communicate clearly and effectively with clients, patients, and insurance companies.
- Scheduling appointments, checking patient in and out, and processing payments.
- Answering high volume inbound callings and making outbound calls when needed.
Senior Customer Advocate
3 Years 5 Months- Provided empathetic, solution-focused support to members navigating healthcare services and benefits.
- Collaborated with healthcare providers and internal teams to resolve complex coverage issues, ensuring member satisfaction.
- Best practices in patient communication, compliance, and problem resolution.
- Contributed to strategic initiatives that enhanced service delivery and member engagement.
- Developed training materials for new staffs, improving onboarding effeciency and knowledge retention.
- Led cross-functional teams to resolve complex customer issues and enhance service delivery.
Support Coordinator
3 Years 11 Months- Managed high-volume caseloads, coordinating services and resources to improve client health outcomes.
- Worked closely with healthcare and social service providers to develop and implement personalized care plans.
- Maintained detailed, accurate, and HIPAA-compliant documentation for all case activities.
- Built community resource partnerships to expand available services for clients.
- Managed case documentation using electronic health record systems for accuracy and compliance.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
Education
High school diploma or GED
Skills
Front desk
Communication skills
Word processing
Typing
Strong leadership
Attention to detail
Customer communication
HIPAA
Office experience
Adaptability
Case management
Medical administrative support
Computer operation
English
Documentation review
AI
Basic math
Collaboration
Patient & Client Advocacy
Time Management & Organization
Phone etiquette
Microsoft Excel
Processing cash transactions
Social media marketing (recruitment)
Medical billing
Quality oriented
Computer skills
QuickBooks
Account management
EHR systems
Clerical experience
Windows
Medical receptionist
Writing skills
Document management
Onboarding
Process management
Conflict Resolution & De-escalation
Call center
Customer service
Customer service excellence
Property leasing
Multitasking
Medicare
Dependability
Care plans
HIPAA Compliance & Confidentiality
EHR/EMR Systems (training adaptable)
Teamwork
Detail oriented
Administrative experience
Client interaction via phone calls
Managing patient records
Filing
Organizational skills
Time management
Clinic experience
Achieving sales targets
Appointment scheduling
Case Management & Documentation
Patient interaction
EMR systems
Leadership
Microsoft Word
Multi-line phone systems
Customer support
Assistance
Experience within healthcare industry
Microsoft Office
Epic
Microsoft Outlook
Data entry
Active learning
Healthcare Communication Skills
Strong work ethic
Teamwork and collaboration
Critical thinking
Patient scheduling
Patient registration
Insurance verification
Telephone and email etiquette
Call answering and routing
Scheduling appointments
Certification
Driver's License
Languages
English
Timeline
Scheduling Specialist
Community Health Systems
02.2026 - CurrentRead More
Administrative Assistant/Scheduler
Already HomeCare
09.2025 - 02.2026Read More
Customer Service and Billing Representative
Medical University Of South Carolina
01.2024 - 08.2025Read More
Senior Customer Advocate
Centene
08.2020 - 01.2024Read More
Support Coordinator
Health First
09.2016 - 08.2020Read More
Loris High School
High school diploma or GED
Read More