Isabella Miranda Bernal
Tampa,FL
Summary
Results-driven professional with a proven history of delivering high-quality work. Recognized for strong communication and teamwork skills, consistently achieving organizational objectives. Committed to exceptional service and continuous professional development.
Overview
5
5
years of professional experience
Work History
Scheduling Specialist
Accord Medical Group
02.2024 - Current
- Coordinated patient appointments and reminders, reducing no-show rates significantly.
- Managed patient records using electronic health record systems to ensure data integrity.
- Collaborated with medical staff to optimize clinic workflows and resource allocation.
- Executed billing responsibilities while maintaining compliance with policies.
- Trained new employees on systems and processes, enhancing team productivity.
- Responded swiftly to emergency staffing needs and adjusted schedules accordingly.
- Maintained accurate data entry for patient appointments and follow-up visits.
- Provided front desk support for patient inquiries, facilitating interdepartmental communication.
- Provided detailed information about available services and requirements.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
Patient Service Coordinator
Cano Health
Tampa, USA
02.2022 - 01.2024
- Optimized patient access by scheduling appointments and processing referrals efficiently.
- Managed insurance inquiries to improve patient service availability and satisfaction.
- Strengthened relationships through effective resolution of 98% of concerns from over 90 daily calls.
- Maintained welcoming environment at front desk, achieving 97% customer satisfaction rating.
- Clarified company policies to enhance customer experience and facilitate communication with clinical staff.
- Processed patient intake forms, ensuring accurate records and timely coordination of specialist referrals.
- Implemented feedback processes to elevate service quality and trained new staff on established protocols.
- Conducted financial counseling for patients, explaining payment options and verifying insurance during admissions.
Human Resources Intern
Empath Health
Clearwater, USA
12.2021 - 03.2022
- Streamlined recruitment process by reviewing applications and engaging qualified candidates.
- Coordinated hiring paperwork and scanned new hire information for efficient processing.
- Compiled weekly reports assessing recruitment strategies to enhance effectiveness.
- Maintained clinical staff checklist in Microsoft Excel, ensuring accuracy and compliance.
- Organized patient data in a structured database to improve data management efficiency.
- Responded promptly to employee inquiries regarding benefits and policies.
- Developed job descriptions by collaborating with department managers to identify key responsibilities.
- Facilitated onboarding activities for new hires per company policies.
- Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews.
Front Desk Receptionist
Nuestra Familia Medical Center
Tampa, USA
06.2021 - 08.2021
- Streamlined patient experience by managing phone and email communications effectively.
- Updated patient demographics and scheduled appointments in electronic medical records accurately.
- Processed medical record requests, verified insurance, and authorized referrals to improve care access.
- Directed inquiries promptly, ensuring each call reached the appropriate staff member.
- Assisted patients with insurance verification and registration processes efficiently.
- Maintained cleanliness and organization of front desk area consistently.
- Handled payment processing accurately, issuing receipts, bills, and change.
- Coordinated communication between patients and medical staff to enhance service delivery.
Education
Master of Science - Human Resource Management
South University
Tampa, FL03-2021
Bachelor of Science - Healthcare Management
South University
Tampa, FL09-2019
Skills
- Appointment scheduling and management
- Customer coordination and support
- Insurance verification and processing
- Electronic record management
- Data entry and documentation
- Attention to detail
- Microsoft Office proficiency
- Time management and prioritization
- Effective multitasking
- Customer service excellence
- Team collaboration
- Effective communication
- Organizational skills
- Problem-solving and critical thinking
- Front desk operations
- Reception management
- Social media recruitment
- Administrative support
- HR policy compliance
- Payroll processing
- Workplace diversity awareness
Coursework
- Human Resource Planning
- International Human Resources Management
- Labor Laws and Ethical Standards
- Labor Unions, Workplace Safety, and Security
- Managing the Healthcare Workforce
- Metrics and Measurement of HR Management
- Organizational Staffing
- Performance Management
- Strategic Human Resource Management
- Training and Development
Languages
English
Professional
Spanish
Professional
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$45000/yr - $200000/yrTimeline
Scheduling Specialist
Accord Medical Group
02.2024 - Current
Patient Service Coordinator
Cano Health
02.2022 - 01.2024
Human Resources Intern
Empath Health
12.2021 - 03.2022
Front Desk Receptionist
Nuestra Familia Medical Center
06.2021 - 08.2021
Master of Science - Human Resource Management
South University
Bachelor of Science - Healthcare Management
South University