Shelia Little
Chesterfield,SC
Summary
Motivated Scheduling Specialist experienced in enhancing business operations through effective schedule management and logistical coordination. Achieved high productivity and efficiency by employing strategic planning and problem-solving skills. Focused on fostering teamwork and positive dynamics to support organizational goals.
Overview
9
9
years of professional experience
Work History
Scheduling Specialist
Golden Goose Scheduling
Waxhaw, North Carolina
08.2023 - Current
- Managed appointment bookings with scheduling software to enhance booking accuracy and reduce scheduling errors.
- Coordinated and scheduled appointments, ensuring timely organization and adherence to client preferences.
- Coordinated daily schedules for clients and service providers to ensure optimal coverage.
- Collaborated with team members to resolve scheduling conflicts efficiently.
- Maintained accurate records of appointments and client interactions for reference.
- Communicated with clients to confirm appointments and provide necessary information.
- Reviewed scheduling practices and proposed enhancements to optimize workflow and meet client needs.
- Responded quickly to any emergency staffing requirements or last minute schedule adjustments.
- Created new accounts and updated existing accounts with most current details.
Optical Technician
Eyecare Center
Monroe, North Carolina
08.2017 - 07.2023
- Assembled and fitted eyeglass lenses according to prescription specifications.
- Conducted routine maintenance on optical equipment to ensure proper functioning.
- Obtained accurate patient histories through detailed interviews and documented information in EHR.
- Educated clients on proper eyewear care and maintenance techniques.
- Resolved customer complaints regarding product quality or service issues promptly.
- Ordered stock from suppliers when necessary to fulfill customer orders.
Education
Chesterfield High School
Chesterfield , SCSkills
- Scheduling software
- Appointment coordination
- Workflow optimization
- Customer service
- Time management
- Conflict resolution
- Documentation
- Schedule coordination expertise
- Computer skills
- Appointment scheduling
- Client communications
- Calendar management
- EMR
- Open Dental and other dental software
References
References available upon request.
Timeline
Scheduling Specialist
Golden Goose Scheduling
08.2023 - Current
Optical Technician
Eyecare Center
08.2017 - 07.2023
Chesterfield High School