Bridget Morales
Spring
Summary
Highly adaptable and experienced insurance specialist with a background in the administration of a rapidly growing, changing healthcare environment. Transitional talent with the ability to guide personnel through routine job duties. Great attention to detail and excellent communication skills with not just coworkers, but also patients/customers. Experienced in the most widely used computer software, databases, healthcare terminologies, and document processing. Looking for career growth.
Overview
6
6
years of professional experience
Work History
Scheduling Specialist
Memorial Hermann Health System
Houston
01.2025 - Current
- Schedule for multiple clinics and specialty doctors all over the Houston area.
- Verify insurance prior to patients' appointments.
- Meet expected targets for the day.
- Managed calendar updates for physicians and medical staff efficiently.
- Utilized scheduling software to optimize resource allocation and availability.
- Collaborated with healthcare teams to prioritize urgent appointments effectively.
- Maintained accurate patient records and scheduling documentation consistently.
Insurance Specialist
Infinitus Systems
San Francisco
09.2023 - 01.2025
- Assisting the AI system in completing verification phone calls through the platform.
- Ensured the quality of recorded outputs by reviewing and validating the data collected by the AI platform.
- Working with operations and engineering teams to train the AI platform to improve healthcare data collection.
- Able to meet target deadlines in a high-volume work environment.
- Lead weekly team-building activities.
- Assisted in training new staff on company systems and best practices in insurance processing.
Insurance Specialist
MedCare Pediatric Group LP
Houston
05.2020 - 09.2023
- Collect patient copays, and additional charges for the office visit.
• Admit patients into the facility (preparing and ensuring the completion of onboarding forms, with a copay of driver's license and insurance).
• Perform general administrative tasks (answer phone, incoming/outgoing faxes, scanning, copying).
• Created spreadsheets to verify patient insurances in a more efficient manner for multiple locations and departments.
Request prior authorizations for three locations and departments.
• Resolve any authorization denials.
Schedule the patient for follow-up appointments.
• Answer any questions or concerns that patients may have.
• Communicate any messages to coworkers or therapists.
• Responsible for opening or closing the clinic as needed.
Education
High School Diploma -
Hastings High School
Houston, TX05-2012
Skills
- Scheduling software
- Patient record management
- Insurance verification
- Appointment prioritization
- Healthcare operations
- Team collaboration
- Deadline management
- Problem solving
- Cross-functional coordination
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Scheduling Specialist
Memorial Hermann Health System
01.2025 - Current
Insurance Specialist
Infinitus Systems
09.2023 - 01.2025
Insurance Specialist
MedCare Pediatric Group LP
05.2020 - 09.2023
High School Diploma -
Hastings High School