Kylie Franklin
Eastland
Summary
Highly organized Scheduling Specialist with background in coordinating and managing multiple schedules, ensuring efficient functionality within fast-paced environments. Possess strong problem-solving skills, adept at anticipating conflicts and providing solutions to ensure smooth business operations. Noteworthy impact made in previous roles by enhancing scheduling processes, thereby improving overall productivity. Skilled in utilizing various scheduling software along with exceptional interpersonal communication abilities.
Overview
4
4
years of professional experience
Work History
Scheduling Specialist
Culligan Quench
Grapevine
04.2022 - Current
- Coordinated schedules for service technicians across various customer locations.
- Managed appointment bookings with scheduling software and database systems to ensure optimal technician availability.
- Communicated with customers to confirm service details and address inquiries.
- Collaborated with team members to streamline scheduling processes, enhancing overall operational efficiency.
- Resolved scheduling conflicts by reallocating resources and adjusting technician assignments, minimizing service disruptions.
- Maintained accurate records of appointments, cancellations, and rescheduled services.
- Evaluated current scheduling practices and made recommendations for improvement.
- Responded quickly to any emergency staffing requirements or last minute schedule adjustments.
Education
Associate of Arts - Business
Dallas College
Dallas, TX05-2019
Skills
- Scheduling software
- Schedule management expertise
- Schedule coordination expertise
- Appointment management
- Meeting scheduling
- Resource allocation
- Record keeping
- Documentation skills
- Documentation
- Customer relationship management
- Customer relations
- Team collaboration
- Effective multitasking
- Time management
- Attention to detail
- Adaptability
- Effective communication
- Problem solving
- Conflict resolution
- Critical thinking
- Telephone etiquette
Timeline
Scheduling Specialist
Culligan Quench
04.2022 - Current
Associate of Arts - Business
Dallas College