Keith Harris
Berea,OH
Summary
Detail-oriented professional with strong customer service and patient record management skills. Committed to enhancing patient experiences through effective communication and process improvement.
Overview
24
24
years of professional experience
Work History
Scheduling Specialist
Southwest General Medical Center
Middleburg heights, OH
01.2022 - 07.2022
- Coordinated with medical staff to confirm appointment availability, ensuring optimized scheduling.
- Collaborated with departments to streamline appointment processes and reduce wait times.
- Maintained confidentiality of patient records, safeguarding compliance with regulations.
Front Desk Manager
Aristocrat Berea
Berea, Ohio
10.2019 - 01.2022
- Supervised front desk operations, enhancing daily patient care experience.
- Monitored patient income and expenses, ensuring accurate financial records.
- Coordinated doctor visits and patient events, fostering increased patient engagement.
Flight Attendant
United Airlines
Chicago, Illinois
01.1999 - 10.2018
- Ensured passenger safety by adhering to federal regulations and company policies, fostering a secure environment during flights.
- Managed cabin inventory and supplies, ensuring operational readiness and enhancing passenger experience throughout flights.
- Conducted quality assurance reviews, verifying compliance with standards to uphold service quality and safety.
Education
High School Diploma -
Berea High School
Berea, OH06-1980
Some College (No Degree) - General Studies
Cuyahoga Community College
Cleveland, OHSkills
- Appointment coordination
- Scheduling software
- Patient record management
- Confidentiality standards
- Workflow optimization
- Customer service
Accomplishments
- Awarded outstanding team support, Dec 2017
- Awarded outstanding team support, Dec 2016
Timeline
Scheduling Specialist
Southwest General Medical Center
01.2022 - 07.2022
Front Desk Manager
Aristocrat Berea
10.2019 - 01.2022
Flight Attendant
United Airlines
01.1999 - 10.2018
High School Diploma -
Berea High School
Some College (No Degree) - General Studies
Cuyahoga Community College