Shelley Arredondo
Tucson,AZ
Summary
Professional scheduling specialist with strong track record in optimizing workflows and enhancing productivity. Proven ability to coordinate schedules, manage multiple priorities, and adapt to changing needs seamlessly. Valued team player focused on collaboration and achieving results, ensuring reliability and efficiency in every task. Skilled in time management, communication, and problem-solving.
Friendly Customer Service with 10 + years of experience carrying out clerical and customer service tasks. Detailed and precise when entering data and assisting colleagues. Skilled at supporting customers with simple and complex needs with professionalism.
Overview
10
10
years of professional experience
Work History
Scheduling Specialist
ATI Physical Therapy
03.2024 - Current
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Acted as first point of contact and set appointments for prospective clients.
- Called customers to coordinate schedules and set appointments.
- Confirmed appointments, communicated with clients, and updated client records
- Working in home office, keeping in touch with supervisor and team members with chat and team meetings weekly.
Scheduling Agent
American Red Cross
12.2022 - 03.2024
- Provided excellent customer service, addressing questions or concerns regarding scheduling promptly and professionally.
- Assisted clients in finding suitable appointment times, balancing their preferences with available resources to achieve mutual satisfaction.
- outbound calls back to back to schedule blood donation appointments for new and existing donors.
- Work at home office, keeping in touch with email, online chat, video messaging and team meetings.
Eligibility Specialist III
Department of Economic Security
03.2015 - 08.2022
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Assisted clients with accurate eligibility form, application and document completion.
- Working in office first then home office used instant messaging and email, online chat, video meetings to keep in touch with supervisor and team members.
Education
High School Diploma -
Miami High School
Miami Arizona Skills
- Patient Intake Management
- Appointment Coordination
- Technical Proficiency
- Detail-Oriented Approach
- Technical Writing Expertise
- Collaborative Teamwork
- Accurate Data Entry
- Adaptability Skills
- Effective Listening
- Clear Written Communication
- Consistent Reliability
Timeline
Scheduling Specialist
ATI Physical Therapy
03.2024 - Current
Scheduling Agent
American Red Cross
12.2022 - 03.2024
Eligibility Specialist III
Department of Economic Security
03.2015 - 08.2022
High School Diploma -
Miami High School
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