Summary
Overview
Work History
Education
Skills
Timeline
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Molly Ellner

Prairie Du Rocher,IL

Summary

Professional Support Specialist with broad experience in delivering exceptional client assistance and resolving complex issues. Strong focus on team collaboration, adapting to changing needs, and achieving results. Skilled in troubleshooting, communication, and conflict resolution. Known for reliability, problem-solving, and customer-centric approach.

Overview

7
7
years of professional experience

Work History

Opperational Support Specialist

ATI Physical Therapy
09.2023 - Current
  • Worked patients through their exercises for the given day based on how they are feeling.
  • Worked with doctors offices and insurance companies to ensure documents were squared away for patients.
  • Collaborated with team members to resolve patient inquiries promptly.
  • Engaged in problem-solving activities to improve overall patient experience.
  • Supported onboarding processes for new team members, facilitating smoother transitions.
  • Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with patients.

Restaurant Manager

Lisa's Market Street Bar and Grille
05.2018 - 05.2024
  • Managed daily restaurant operations, ensuring high standards of service and customer satisfaction.
  • Trained and supervised staff, fostering a collaborative team environment to enhance performance.
  • Implemented inventory control measures, optimizing stock levels and reducing waste effectively.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Resolved customer complaints promptly, maintaining positive relationships and enhancing guest experience.

Education

Bachelor of Business - Business

Southern Illinois University, Edwardsville
Edwardsville, IL
05-2026

Associate of Science -

Southwestern Illinois College
Belleville, IL
05-2024

Skills

  • Customer service
  • Support services
  • Customer relationship management
  • Recordkeeping skills
  • Customer engagement
  • Organizational skills
  • Attention to detail
  • Collaborative team player
  • Active listening

Timeline

Opperational Support Specialist

ATI Physical Therapy
09.2023 - Current

Restaurant Manager

Lisa's Market Street Bar and Grille
05.2018 - 05.2024

Bachelor of Business - Business

Southern Illinois University, Edwardsville

Associate of Science -

Southwestern Illinois College

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