Alexis Sargent
Tucson,AZ
Summary
Results-driven professional with extensive experience in Customer Service and Operations Management. Proficient in cash handling, credit card processing, and conflict resolution, ensuring efficient and friendly checkout experiences. Skilled in project management, workflow optimization, and team leadership, recognized for delivering impactful results through strategic planning and collaboration.
Overview
2
2
years of professional experience
Work History
Ops Manager
Maverik Adventure's First Stop
08.2025 - Current
- Increased operational efficiency by developing training programs for staff.
- Achieved timely delivery of goods through effective inventory and supply chain management.
- Streamlined hiring and onboarding processes to meet business staffing needs.
- Cultivated strong vendor relationships to ensure reliable supply chain operations.
- Boosted customer satisfaction by addressing concerns through clear communication channels.
- Presented key performance metrics analysis to senior management for strategic decision-making.
- Handle on come calls with urgency and care.
Shift Leader
Maverik Adventure's First Stop
08.2025 - Current
- Enhanced service delivery by overseeing daily operations and efficient workflows.
- Developed team skills through effective training and mentorship programs.
- Increased operational efficiency by implementing targeted process improvements.
- Maintained optimal inventory levels for uninterrupted shift operations and service delivery.
- Optimized staff schedules to align coverage with business demands effectively.
- Resolved customer inquiries and complaints, ensuring high satisfaction rates.
Graveyard Cashier
Maverik Adventure's First Stop
09.2024 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of the checkout area to enhance customer experience.
- Assisted in training new staff on operational procedures and cash handling protocols.
- Monitored equipment for functionality, reporting maintenance needs to ensure uninterrupted service delivery.
- Upheld company standards for hygiene and cleanliness, contributing to a positive shopping experience for customers during late hours.
- Assisted in restocking shelves and organizing merchandise, contributing to store appearance and inventory management.
Stylist
Maurices
08.2024 - 08.2025
- Facilitated merchandise preparation for seamless purchase and rental experiences.
- Executed cash register operations to efficiently complete customer transactions.
- Identified and located merchandise, enhancing customer satisfaction and sales.
- Resolved customer queries and complaints, ensuring prompt and effective solutions.
- Conducted price comparisons, assisting customers in making informed purchasing decisions.
- Maintained organized stock levels, ensuring merchandise was always customer-ready.
Cashier
Safeway
07.2023 - 08.2024
- Enhanced customer satisfaction by personalizing service for each individual.
- Maintained organized cash drawer and ensured a tidy work area.
- Provided product information and addressed customer inquiries promptly.
- Assisted customers in locating items and making personalized recommendations.
- Stocked shelves efficiently, maintaining optimal inventory levels for customers.
Education
High School Diploma -
Marana High School
Marana, Arizona05.2009
Skills
- Workplace morale enhancement
- Stock management
- Skilled in delivering friendly support
- Dependable and ethical conduct
- Proficient in POS operations
- Procurement support
- Gift card processing
- Expertise in cash transactions
- Standard operating procedures
- Scheduling management
- Operational excellence
- Software knowledge
- Workforce planning
- Cost reduction
- Employee engagement
Timeline
Ops Manager
Maverik Adventure's First Stop
08.2025 - Current
Shift Leader
Maverik Adventure's First Stop
08.2025 - Current
Graveyard Cashier
Maverik Adventure's First Stop
09.2024 - Current
Stylist
Maurices
08.2024 - 08.2025
Cashier
Safeway
07.2023 - 08.2024
High School Diploma -
Marana High School