L. Andre Mayfield
Spokane,WA
Summary
With a natural talent for connecting with and motivating individuals, I excel in leading diverse and cohesive teams towards success. My track record includes consistently exceeding goals and expectations. Dedication is at the core of my approach to every role, driven by a passion for continuously challenging myself to outperform individually and advance the company I represent.
Overview
20
20
years of professional experience
Work History
District Manager-Area Leader
7-Eleven Corporation
11.2023 - Current
- Training & Supervision (for 9 stores)
- Merchandising programs
- Budget planning
- Setting & Monitoring KPIs
- Labor management
- Market Expansion
Sr. Operations Group Manager
Amazon
05.2018 - 03.2023
- Managed team of over 300 Associates
- Data analysis to improve customer satisfaction
- Global 'Async' Chat program
- Led Cross-functional Global teams
- Built & maintained KPI dashboards
- Created global onboarding SOP guidelines
Sr. Operations Team Manager
Alliance Data
02.2012 - 05.2018
- Hiring & onboarding
- Led team of more than 70 Account Managers
- Mentored new leaders
- Managed operations; service goals & KPI metrics
- Training & performance evaluation
- Quality Monitoring
- Budget & Revenue Accounting
- Decreased attrition by 10%
Sr. Operations Manager
Center Partners
02.2005 - 02.2012
- Led team of over 500, across sites/states
- Management of established client relationships
- Sales trends & marketing strategies
- Increased revenue and efficiency
- New client contracts & onboarding
- Incentive Programs
- Increased quality by 15% and overall revenue by nearly 10%
- Increased “Revenue Per Call” by $21.50 per hour
Education
Rule 9 Legal Intern -
Gonzaga University - School of Law
Spokane, WABachelor of Arts - Philosophy, Pre-Law
Washington State University
Pullman, WASkills
- Global management expertise
- Performance assessment strategies
- Strategic project planning
- Marketing campaign execution
- International project coordination
- Workplace morale enhancement
- Proficient in complex data analysis using Excel
- Skilled in escalation resolution
- SaaS optimization
- Product merchandising
- Operational efficiency enhancement
- Experienced in data-driven decision making
- Analytical problem-solving
- KPI establishment and tracking
- Consultative sales professional
- Talent acquisition and onboarding
- Contract negotiation with vendors
- Collaborative partnership development
- Proficient in cloud CRM tools
- Budgetary analysis
- Chat-based customer engagement
- Product lifecycle management
- Resource allocation skills
- Remote operations oversight
Timeline
District Manager-Area Leader
7-Eleven Corporation
11.2023 - Current
Sr. Operations Group Manager
Amazon
05.2018 - 03.2023
Sr. Operations Team Manager
Alliance Data
02.2012 - 05.2018
Sr. Operations Manager
Center Partners
02.2005 - 02.2012
Rule 9 Legal Intern -
Gonzaga University - School of Law
Bachelor of Arts - Philosophy, Pre-Law
Washington State University
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