Andre Mayfield
Spokane,WA
Summary
With a natural talent for connecting with and motivating individuals, I excel in leading diverse and cohesive teams towards success. My track record includes consistently exceeding goals and expectations by using a data driven approach to process improvement and using performance analysis to track trends and measure on-going success and necessary enhancements. Dedication is at the core of my approach to every role, driven by a passion for continuously challenging myself to outperform individually and advance the company I represent toward growth and excellence.
Overview
20
20
years of professional experience
Work History
District Manager-Area Leader
7-Eleven Corporation
11.2023 - Current
- Training & Supervision (for 9 stores)
- Merchandising programs
- Budget planning
- Setting & Monitoring KPIs
- Labor management
- Market Expansion
Sr. Operations Group Manager
Amazon
05.2018 - 03.2023
- Managed team of over 300 Associates
- Data analysis to improve customer satisfaction
- Global 'Async' Chat program
- Led Cross-functional Global teams
- Built & maintained KPI dashboards
- Created global onboarding SOP guidelines
Sr. Operations Team Manager
Alliance Data
02.2012 - 05.2018
- Hiring & onboarding
- Led team of more than 70 Account Managers
- Mentored new leaders
- Managed operations; service goals & KPI metrics
- Training & performance evaluation
- Quality Monitoring
- Budget & Revenue Accounting
- Decreased attrition by 10%
Sr. Operations Manager
Center Partners
02.2005 - 02.2012
- Led team of over 500, across sites/states
- Management of established client relationships
- Sales trends & marketing strategies
- Increased revenue and efficiency
- New client contracts & onboarding
- Incentive Programs
- Increased quality by 15% and overall revenue by nearly 10%
- Increased “Revenue Per Call” by $21.50 per hour
Education
Rule 9 Legal Intern -
Gonzaga University - School of Law
Spokane, WABachelor of Arts - Philosophy, Pre-Law
Washington State University
Pullman, WASkills
- Global management expertise
- Performance assessment strategies
- Strategic project planning
- Marketing campaign execution
- International project coordination
- Workplace morale enhancement
- Proficient in complex data analysis using Excel
- Skilled in escalation resolution
- SaaS optimization
- Product merchandising
- Operational efficiency enhancement
- P & L Management
- Experienced in data-driven decision making
- Analytical problem-solving
- KPI establishment and tracking
- Consultative sales professional
- Talent acquisition and onboarding
- Contract negotiation with vendors
- Collaborative partnership development
- Proficient in cloud CRM tools
- Budgetary analysis
- Chat-based customer engagement
- Product lifecycle management
- Resource allocation skills
- Remote operations oversight
Timeline
District Manager-Area Leader
7-Eleven Corporation
11.2023 - Current
Sr. Operations Group Manager
Amazon
05.2018 - 03.2023
Sr. Operations Team Manager
Alliance Data
02.2012 - 05.2018
Sr. Operations Manager
Center Partners
02.2005 - 02.2012
Rule 9 Legal Intern -
Gonzaga University - School of Law
Bachelor of Arts - Philosophy, Pre-Law
Washington State University
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