Summary
Overview
Work History
Education
Skills
Timeline
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Deona Harris

Memphis,TN

Summary

Accomplished Senior Human Resources Professional with a track record of cultivating a positive workplace environment, spearheading development projects, and boosting employee morale. Demonstrated expertise in creating and executing effective training modules, orchestrating engagement strategies, and implementing retention tactics through targeted learning and recognition programs. Skilled in fostering strong relationships with team members and aligning growth objectives with organizational goals to drive sustained prosperity.

Overview

9
9
years of professional experience

Work History

Engagement and Development Manager

Southland Casino Hotel
01.2023 - Current
  • Led employee engagement and development initiatives to boost retention, satisfaction, and performance.
  • Developed and implemented strategic programs including orientation enhancements, training councils, and team recognition.
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
  • Leads Guest Experience Program.
  • Coordinated hiring, onboarding, orientation, and licensing for new team members.
  • Completed Employee Relations investigations.
  • Managed new hire orientation training process for more than 1200 employees each year.
  • Reviewed and edited all training materials for accuracy and company policy compliance.
  • Coordinated and prioritized required training courses for 1200 employees.
  • Coordinate new hire follow-ups at regular intervals to ensure smooth onboarding of new hires
  • Coach managers and team members as needed to address service standards based on survey results
  • Develop, implement, and track rewards and recognition programs to meet company standards and inspire team members and managers

Human Resources Manager

Navihealth
02.2019 - 12.2022
  • Directs site recruiting, onboarding, and retention programs, supporting proactive and positive employee engagement.
  • Advises leadership team on managing non-routine situations in addition to providing guidance on HR program, policies, and practices.
  • Develops, documents and provides education to employees on HR programs, company policies, and HR procedures and practices.
  • Ensures compliance with federal, state, and local employment laws and regulations.
  • Investigates employee relations matters providing recommendations to management and helping to bring matters to resolution.
  • Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law (EEO, ADA, etc.)
  • Assists in initiating and maintaining effective programs for workforce retention, promotion and succession planning.

Human Resources Generalist

Tennessee Retina
07.2016 - 02.2019
  • Partnered with payroll and benefits teams to ensure accurate processing and timely resolution of employee inquiries.
  • Handled day-to-day HR operations, including employee questions, policy guidance, and issue resolution.
  • Recruited, interviewed, and onboarded new hires, helping ensure a smooth transition and positive new hire experience.
  • Updated key human resource metrics on turnover and terminations using reporting tools on HRMS database.
  • Met with staff to resolve difficult situations related to performance and conflict management.
  • Developed and built internal and external relationships with project teams, department managers and consultant teams to improve delivery of HR services.

Education

Bachelor's Degree - Public Relations

University of Memphis
05-2022

Skills

  • Effective organizational skills
  • Leadership development
  • Training Facilitation
  • Effective interpersonal abilities
  • Team-oriented and self-sufficient
  • Proficient in managing multiple tasks with precision
  • Team skill enhancement
  • Conducting performance evaluations
  • Workplace morale enhancement
  • Curriculum development
  • Team development strategies

Timeline

Engagement and Development Manager

Southland Casino Hotel
01.2023 - Current

Human Resources Manager

Navihealth
02.2019 - 12.2022

Human Resources Generalist

Tennessee Retina
07.2016 - 02.2019

Bachelor's Degree - Public Relations

University of Memphis

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