Doris Desir

• Coordinated appointment scheduling for multiple departments, optimizing daily workflow and resource allocation.
• Analyzed patient scheduling data to identify trends, enhancing operational efficiency and reducing wait times.
• Trained new staff on scheduling protocols and software tools, fostering a collaborative team environment.
• Collaborated with healthcare providers to manage complex schedules, ensuring alignment with patient care standards.
• Provided detailed information about available services and requirements.
• Assisted in employee onboarding by developing comprehensive training schedules tailored to individual learning needs.
• Called customers to coordinate schedules and set appointments.
• Maintained accurate records of employee attendance, time-off requests, and other relevant scheduling data for efficient tracking purposes.
• Resolved customer problems and complaints, while getting 50-100 calls a day back to back calls.
• Routed incoming mail and messages to relevant personnel without delay.
• Handled assignments independently with good judgment and critical thinking skills.

• Conducted thorough assessments of patient needs, identifying appropriate goals and interventions for their unique situations.
• Cultivated positive staff relationships to enhance teamwork and improve client services.
• Promoted positive behavior changes by establishing clear expectations, consistent consequences, and reinforcement systems tailored to individual client needs.
• Documented incidents thoroughly and communicated findings to appropriate personnel for timely review.
• Advocated for clients within the treatment team, making sure their voices were heard and their needs were addressed.
• Delivered crisis intervention and de-escalation services, ensuring safety and therapeutic support for all patients.
• CPR certified

• Assisted customers by answering questions and resolving inquiries, enhancing overall satisfaction.
• Recommended products to customers, clearly explaining benefits to support informed purchasing decisions.
• Recommended products to customers, thoroughly explaining details.
• Assisted customers by answering questions and responding to inquiries.
• Managed high-volume inbound calls, 50-100 a day providing exceptional customer service and support.
• Documented call interactions accurately in CRM systems to maintain detailed customer records.

Completed the 40-hour RBT training program in 2026 and i am eager to return to working with children with special needs. My personal experience supporting my son, who has ADHD and developmental challenges, strengthened my passion for helping children learn, grow, and feel supported. I was given the opportunity to work alongside him in his classroom while assisting the teacher and supporting other students as needed. This experience allowed me to build a positive relationship with the teacher, and as parent the school trusted me to learn effective classroom strategies, and create a healthy, supportive balance while interacting with children with different needs. I look forward to using my training and hands-on experience to make a meaningful difference in the lives of children and their families.

• Obtained client medical history, medication information, symptoms, and allergies.
• Collected comprehensive client medical history, medication details, symptoms, and allergies to support accurate diagnosis.
• Guided patients to exam rooms, addressed inquiries, and ensured readiness for physician examinations.
• Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
• Performed medical records management, including filing, organizing and scanning documents.