SHAVONTE J ROBINSON
Chestertown,MD
Summary
Dedicated professional seeking to leverage extensive experience and strong ethical values in a role that prioritizes exceptional customer service and fosters production growth.
Diligent, with strong background in scheduling and planning. Successfully streamlined processes to enhance efficiency and reduce downtime in previous roles. Demonstrated effective time management and critical thinking skills.
Experienced with optimizing schedules to maximize productivity and minimize conflicts. Utilizes advanced organizational strategies to ensure timely completion of tasks. Knowledge of best practices in scheduling and workflow management.
Overview
13
13
years of professional experience
Work History
Scheduling Specialist
ChristianaCare Union Hospital
10.2021 - Current
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer
- Managed customer expectations by clarifying needs, identifying options and recommending products and services
- Documented customer correspondence in CRM to track requests, problems and solutions
- Maintained strong call control and quickly worked through scripts to address problems
Patient Registration Specialist
HBCS
11.2020 - 04.2021
- Covid and Vaccination registration/ Scheduling
- Screened patients before and during admission process
- Updated patient demographic information to prevent treatment and recordkeeping errors
- Verified insurance and collected critical data elements to properly identify and bill patients
- Scheduled patient appointment and procedures
- Cerner Millennium scheduling system
Scheduling Specialist
Chesapeake Medical Imaging
08.2019 - 08.2020
- Call patients to schedule Radiology appointments, consistently double-checking information and availability
- Compile and digital paperwork to meet business and patient needs, including charts, reports and correspondence
- Answer 300 average daily phone calls to schedule appointments and address patient inquiries
- Address, document and respond to incoming and outgoing calls and correspondence
- Schedule and confirmed patient appointments for diagnostic, surgical and consultation services in busy radiology office with over 16 providers
- Interview patients to collect medical information and insurance details
Production Worker
Production Sciences
09.2018 - 08.2019
- Set up and operated production equipment according to daily work orders and safety procedures
- Inspected quality of finished products, making minor repairs to meet project expectations
- Recognized and reported defective material and equipment
Front Desk Assistant
Kent Athletic and Wellness Center
09.2016 - 09.2017
- As a front desk assistant my duties included checking members into the facility, enrolling new members, cash handling and answering phones
- Other duties are also assigned as needed
Production Worker/ Machine Operator
Lamotte Chemical
04.2016 - 07.2017
- As a Production Worker and Machine Operator my duties are to produce and exceed the amount of product needed for particular accounts to be filled and shipped in a timely manner
- Other duties such as filling in in other departments as needed
Call Center Customer Service Representative
USAFULFILLMENT
06.2014 - 06.2016
- Working as a call center representative the duties are as follows; Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information to each caller in a timely manner
Guest Service Representative
Holiday Inn Express
08.2012 - 08.2014
- Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations
- Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Handled payment processing duties and provided customers with receipts and proper bills and change
Education
High School Diploma - Basic Studies
Kent County High School
Worton, MD01.2002
Skills
- Covid and Vaccination registration/ Scheduling
- Strong organizational skills
- Active listening skills
- Detail oriented
- Time management skills
- Adaptive team player
- Telecommunication skills
- Courteous demeanor
- Problem solver
- Customer relations skills
- Customer relations
- Documentation skills
- Documentation
- Professional telephone demeanor
- Workflow optimization
Timeline
Scheduling Specialist
ChristianaCare Union Hospital
10.2021 - Current
Patient Registration Specialist
HBCS
11.2020 - 04.2021
Scheduling Specialist
Chesapeake Medical Imaging
08.2019 - 08.2020
Production Worker
Production Sciences
09.2018 - 08.2019
Front Desk Assistant
Kent Athletic and Wellness Center
09.2016 - 09.2017
Production Worker/ Machine Operator
Lamotte Chemical
04.2016 - 07.2017
Call Center Customer Service Representative
USAFULFILLMENT
06.2014 - 06.2016
Guest Service Representative
Holiday Inn Express
08.2012 - 08.2014
High School Diploma - Basic Studies
Kent County High School
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