TRANESSA DAVIS
Charleston,SC
Summary
Collaborates with interdisciplinary teams to enhance service delivery and patient outcomes while ensuring compliance with healthcare regulations. Valued for strong communication, time management, and problem-solving skills, consistently contributing to team success in diverse environments. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
10
10
years of professional experience
Work History
Scheduling Specialist
Community Health Systems
02.2026 - Current
- Accurately scheduling appointments, rescheduling, canceling patient visits, consultations, and follow-ups while verifying insurance and orders.
- Managing cancellations, no-shows, and urgent STAT requests to ensure efficient clinic flow.
- Maintained provider schedules and coordinated call-offs to optimize clinician availability and clinic workflow.
- Process incoming referrals and ensure all necessary insurance authorizations are obtained prior to appointments.
- Update demographic information, verify insurance eligibility, verify primary care provider/specialty provider, and register new patients in Electronic Health Record (EHR) systems.
- Answering phones, managing patient inquiries, and providing pre-procedure instructions.
- Answer and manage incoming calls, texts, and emails from patients, clinicians, and staff via call center platforms.
- Identify urgent or emergent clinical matters for an immediate warm transfer to clinic staff; route non-urgent requests (such as prescription refills or general clinical questions) through the Electronic Medical Record (EMR).
- Maintain strict compliance with HIPAA standards and patient confidentiality regulations.
Customer Service and Billing Representative
Medical University Of South Carolina
Charleston, South Carolina
11.2023 - 02.2026
- Reviewed and processed customer billing inquiries for accuracy and compliance, resolving account and billing discrepancies to enhance customer satisfaction.
- Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution.
- Managed high volume of inbound and outbound calls, ensuring prompt service and effective communication with customers.
- Demonstrated strong phone communication and active listening skills while assisting customers.
- Resolved routine and complex issues, effectively communicating solutions or requested information to customers for improved service experience.
- Worked effectively with medical payers such as Medicare, Medicaid, and commercial insurances to obtain timely and accurate payments.
- Submitting claims to insurance companies and following up on payment status.
- Use of application systems such as Epic and AVAYA to answer incoming calls, input accurate patient information including demographics, insurance details, and emergency contacts.
Administrative Assistant and Scheduler
Home Instead Senior Care
Charleston, SC
05.2021 - 11.2023
- Manage and coordinate scheduling for clients and staff.
- Managed incoming calls to provide accurate information and support to clients. using multi-line phone systems while maintaining professional phone etiquette.
- Maintain accurate records through data entry, filing, and proofreading documents.
- Functioned as the primary communication link and liaison between clients and the company, addressing needs and concerns effectively.
- Built and maintained strong, long-term relationships with clients, ensuring their needs were prioritized and addressed.
- Support customer service efforts by addressing client needs promptly and effectively.
- Assisted in resolving client issues, including escalated problems, by developing and implementing effective conflict resolution strategies.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook), and Google Workspace, as well as the administrative side of WellSky, Phoenix, Therap and Signnow.
Customer Service Representative
Conduent
Charleston, Maine
06.2019 - 05.2021
- Provided empathetic, solution-focused support to members navigating healthcare services and benefits.
- Collaborated with healthcare providers and internal teams to resolve complex coverage issues, ensuring member satisfaction.
- Implemented best practices in patient communication, compliance, and problem resolution to enhance member interactions.
- Led cross-functional teams to resolve complex customer issues and enhance service delivery.
- Supported strategic initiatives that improved service delivery and increased member engagement.
- Developed training materials for new staffs, improving onboarding efficiency and knowledge retention.
Customer Support Specialist
Vero
Charleston, South Carolina
09.2016 - 06.2019
- Resolved Vero customer inquiries through email, chat, and phone support
- Delivered personalized assistance to clients, clarifying available services and guiding next steps.
- Explained product details and service policies to customers clearly
- Established rapport through active listening, enhancing client satisfaction and promoting retention.
- Documented customer cases to ensure effective follow-up and support. in Vero support systems and updated customer records
Education
High School Diploma Or GED -
Loris High School
Loris, SCSkills
- Patient scheduling
- EHR/EMR Systems
- Insurance verification
- Medical billing
- Billing software
- Patient registration
- Patient issue resolution
- HIPAA compliance
- Epic
- Scheduling appointments
- Data entry
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Multi-line phone systems
- Client phone interaction
- Healthcare communication
- Attention to detail
- Organizational skills
- Multitasking
- Collaboration
- Strong leadership
- Critical thinking
- Phone and email etiquette
- Call routing
- Managing patient records
- Patient support
- Clinic experience
- Scheduling appointments
- Provider scheduling
- Call center operations
Languages
English
Timeline
Scheduling Specialist
Community Health Systems
02.2026 - Current
Customer Service and Billing Representative
Medical University Of South Carolina
11.2023 - 02.2026
Administrative Assistant and Scheduler
Home Instead Senior Care
05.2021 - 11.2023
Customer Service Representative
Conduent
06.2019 - 05.2021
Customer Support Specialist
Vero
09.2016 - 06.2019
High School Diploma Or GED -
Loris High School