Jennifer Coffey
Lincolnton,NC
Summary
Detail-oriented Scheduling Specialist with several years of experience enhancing business operations. Skilled in managing high volumes of inquiries and administrative tasks efficiently. Focus on effective communication, data entry, and appointment scheduling to ensure operational flow. Strong problem-solving and time management abilities contribute to positive outcomes for clients and team members.
Overview
11
11
years of professional experience
Work History
Scheduling Specialist
T2 Flex (Remote)
Redondo Beach, California
02.2025 - Current
- Monitored scheduling activities to ensure compliance with established policies and procedures.
- Executed data entry into computer systems to maintain accurate tracking of scheduling information.
- Supported organizational efficiency by managing filing, data entry, and phone inquiries.
Certified Medical Assistant
Catawba Valley Family Medicine
08.2021 - 07.2024
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Streamlined clinic operations by documenting patient information and updating electronic health records
- Documented vital signs and health history for patients in clinic
- Guided patients to exam rooms, addressed questions, and prepared for physician examinations.
- Coordinated follow-up appointments to ensure continuity of care as per physician recommendations
- Facilitated prescription and refill submissions to pharmacies for patient care.
Customer Service Representative
AT&T Call Center (Concentrix Now)
08.2015 - 05.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Addressed customer requests for products and services, providing timely information to enhance customer experience.
- Handled high-stress situations with professionalism, resolving disputes and conflicts to maintain customer satisfaction.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Certified Medical Assistant - Healthcare
Gaston College
Dallas, NC09.2021
Diploma - Completed High School
Maiden High School
Maiden, NC06.1993
Skills
- Electronic Health Records
- HIPAA Compliance
- Medical Terminology
- Patient documentation
- Patient Scheduling
- Vital Sign Monitoring
- Data Entry
- Patient-focused care
- Phlebotomy
- Medical office administration
- Reliable team player
- Compassionate
- Customer service support
- High-volume communication
- Scheduling coordination
- Process improvement
Timeline
Scheduling Specialist
T2 Flex (Remote)
02.2025 - Current
Certified Medical Assistant
Catawba Valley Family Medicine
08.2021 - 07.2024
Customer Service Representative
AT&T Call Center (Concentrix Now)
08.2015 - 05.2018
Certified Medical Assistant - Healthcare
Gaston College
Diploma - Completed High School
Maiden High School