Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Molina

Tucson,AZ

Summary

Hard working and passionate Surgery Scheduling Coordinator with extensive experience at Sonoran Ear Nose Throat and Audiology. Skilled in procedure scheduling, prior authorization and insurance verification, ensuring seamless patient flow and compliance with HIPAA regulations. Proven ability to enhance communication among teams while delivering exceptional customer service and problem-solving skills in high-pressure environments.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Familiar with Cerner, Athena, ModMed, several insurance websites, iQueue, HST case coordination and AZ PMP AWARE.

Overview

21
21
years of professional experience

Work History

Surgery Scheduling Coordinator/Prior Authorization Specialist

Sonoran Ear Nose Throat and Audiology
01.2022 - 06.2025
  • Coordinated surgery schedules to optimize patient flow and resource allocation.
  • Assisted in confirming pre-operative requirements to enhance patient readiness.
  • Managed communication between surgical teams and patients to ensure seamless coordination.
  • Utilized scheduling software to maintain accurate records of surgical appointments.
  • Supported administrative tasks, including filing and updating patient information efficiently.
  • Collaborated with healthcare professionals to resolve scheduling conflicts promptly.
  • Learned hospital policies and procedures to provide accurate information to patients and staff.
  • Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
  • Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
  • Maintained confidentiality and compliance with HIPAA regulations while handling sensitive patient information and documentation.
  • Established strong working relationships with other departments involved in surgical care such as anesthesia, radiology and laboratory services.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Arranged pre-operative and post-operative appointments for surgical patients.
  • Verified insurance coverage and obtained pre-authorizations.

Centralized Scheduler

Northwest Medical Center
02.2020 - 04.2021
  • Coordinated scheduling for multiple departments, ensuring optimal resource allocation and workflow efficiency.
  • Maintained scheduling systems to enhance communication among teams.
  • Monitored appointment statuses, proactively resolving conflicts to minimize disruptions in operations.
  • Responded promptly to urgent scheduling requests, demonstrating flexibility in adapting plans as needed.
  • Managed high call volumes with professionalism and patience, prioritizing customer service while multitasking effectively.
  • Handled cancellations or rescheduling requests promptly while minimizing disruptions to overall appointment schedules across various departments.
  • Prepared and processed patient referrals and transfer requests.

Medical Assistant/Surgery Scheduling Coordinator

Carondelet Surgical Group
07.2004 - 02.2019
  • Assisted healthcare providers with patient examinations and procedures, ensuring high levels of comfort and care.
  • Coordinated patient scheduling and follow-up appointments to optimize clinic workflow and service delivery.
  • Maintained accurate electronic health records, ensuring compliance with HIPAA regulations and improving data accessibility.
  • Monitored vital signs and reported findings to healthcare professionals for timely decision-making in patient care.
  • Streamlined inventory management processes for medical supplies, reducing waste and ensuring availability of essential items.
  • Trained new staff on clinical procedures and office protocols, promoting a collaborative work environment and efficiency improvements.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Assisted physicians with minor surgeries and sterilizing instruments.
  • Measured patient pulse oximetry.
  • Coordinated surgical schedules to optimize physician availability and patient care.
  • Managed patient communications regarding appointment confirmations and pre-operative instructions.
  • Collaborated with medical teams to ensure timely scheduling of urgent and elective surgeries.
  • Established strong working relationships with other departments involved in surgical care such as anesthesia.
  • Expertly managed planning, scheduling and rescheduling, also coordination of outpatient and inpatient procedures.
  • Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
  • Coordinated with facilities to set up surgeries for 4 vascular surgeons.
  • Answered phone calls and messages for 4 vascular surgeons, 2 nurse practitioners and 1 physician assistant, scheduling and rescheduling appointments, and handling patient inquiries.

Education

High School Diploma -

Tucson High Magnet School
Tucson, AZ

Medical Secretary -

Pima Medical Institute
Tucson, AZ
01-2004

Skills

  • HIPAA compliance
  • Insurance verification
  • Procedure scheduling
  • Obtaining authorizations
  • Educating patients
  • Teamwork
  • Customer service
  • Problem-solving
  • Time management
  • Organizational skills
  • Medical terminology
  • CPR certified
  • Appointment scheduling
  • Electronic health records

Timeline

Surgery Scheduling Coordinator/Prior Authorization Specialist

Sonoran Ear Nose Throat and Audiology
01.2022 - 06.2025

Centralized Scheduler

Northwest Medical Center
02.2020 - 04.2021

Medical Assistant/Surgery Scheduling Coordinator

Carondelet Surgical Group
07.2004 - 02.2019

High School Diploma -

Tucson High Magnet School

Medical Secretary -

Pima Medical Institute

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