Kristi Theel
Madison
Overview
35
35
years of professional experience
Work History
Patient Scheduling Specialist
UW Health
Madison
06.2025 - Current
- Scheduled patient appointments using electronic health record systems.
- Managed patient inquiries regarding appointment availability and scheduling changes.
- Communicated effectively with patients to confirm appointment details and requirements.
- Resolved scheduling conflicts promptly to maintain patient satisfaction and care continuity.
- Greeted patients, answered general questions and directed to appropriate locations.
- Check out patients. Schedule next appointments.
- Make outbound calls to patients for rescheduling based on provider needs.
Regional Operations Specialist 1
Spectrum
Riverview
10.2017 - 05.2025
- Monitor alarms for system outages
- Engage maintenance technicians to restore services.
- Answer phones and assist technicians and other departments.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Answered emails and replied to assist all departments with issues to ensure customer satisfaction.
Dispatcher
Spectrum
Madison
10.1990 - 09.2017
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Resolved customer complaints related to service issues or delays.
- Assigned drivers to appropriate routes based on customer needs.
- Trained new dispatch team members on operational procedures and systems.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Provided timely updates to customers regarding their appointments.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
Education
Associate of Science - Police Science
MATC
Madison05-2002
Skills
- Patient appointment scheduling
- Electronic health records
- Communication skills
- Attention to detail
- Problem solving
- Data organization
- Customer relations skills
- Professional telephone demeanor
- Teamwork and collaboration
- Strong work ethic
Timeline
Patient Scheduling Specialist
UW Health
06.2025 - Current
Regional Operations Specialist 1
Spectrum
10.2017 - 05.2025
Dispatcher
Spectrum
10.1990 - 09.2017
Associate of Science - Police Science
MATC