MARIA C. ESPINOZA
Madison
Overview
12
12
years of professional experience
Work History
Patient scheduling specialist
UW Health
Madison
05.2024 - Current
- Coordinated appointment scheduling for Dermatology.
- Managed patient intake processes efficiently to ensure smooth operations.
- Utilized electronic health records system to track and update patient information.
- Assisted in training new staff on scheduling software and procedures.
- Resolved patient inquiries regarding appointments and services promptly.
- Maintained accurate records of scheduled appointments and cancellations daily.
- Created new accounts and updated existing accounts with most current details.
- Responded quickly to any emergency staffing requirements or last minute schedule adjustments.
Bilingual Recruiter
Service 1st Staffing
Madison
10.2021 - 05.2024
- Identified top talent and managed candidates throughout hiring process, from initial contact through offer acceptance.
- Sourced passive candidates through phone calls, emails, networking, internet searches, and social media to expand talent pool.
- Engaged candidates to quickly determine skills and motivation.
- Screened and pre-interviewed candidates referred for hiring consideration.
- Met with new hires to conduct orientation and onboarding sessions.
- Scheduled and oversaw skill, psychological, intelligence and drug tests for prospective and current employees.
- Monitored recruitment trends and competitor activities to inform recruitment strategies and maintain industry knowledge.
Quality Control Inspector
Gar Plastics
Columbus
03.2018 - 10.2021
- Interpreted project specifications and drawings to build accurate quality control plans.
- Inspected and tested raw materials and assemblies to prevent serious downstream errors.
- Performed inspections on incoming materials against weight, dimensional and tensile criteria.
- Completed first-piece inspections to evaluate fabrication process and requirements, documenting results.
- Verified calibration and functionality of inspection equipment, machinery and tools for proper quality control.
- Calibrated measuring devices and equipment to guarantee pinpoint accuracy.
- Located defects in products and processes, recording evidence and recommending remedial action.
- Directed remedial activity to rework out-of-spec products.
Restaurant Manager
Subway
Madison
03.2014 - 03.2018
- Achieved store sales and financial objectives while enhancing restaurant operations and service quality.
- Scheduled front and back-of-house staff to ensure optimal customer service during peak hours.
- Managed restaurant maintenance, cleaning, and sanitation to ensure a welcoming dining space.
- Controlled food costs to minimize store inventory whilst maintaining sufficient reserves.
- Followed cash control and security procedures when implementing profit and loss strategies.
- Monitored food costs and adjusted inventory levels to balance efficiency with sufficient reserves.
- Led pre-shift meetings to review specials, menu changes and house counts.
Education
High School Diploma -
LaFollette High School
Madison, WiSkills
- Appointment scheduling
- Patient intake management
- Patient relations management
- Patient education support
- Maintain employment records
- Bilingual
- Interpersonal communication
- Decision making
- Compliance regulations
- Candidate sourcing
- Full-cycle recruitment
- New hire orientation
Languages
- Spanish
- Bilingual
Timeline
Patient scheduling specialist
UW Health
05.2024 - Current
Bilingual Recruiter
Service 1st Staffing
10.2021 - 05.2024
Quality Control Inspector
Gar Plastics
03.2018 - 10.2021
Restaurant Manager
Subway
03.2014 - 03.2018
High School Diploma -
LaFollette High School