Stacey Hoeck
Hartford,SD
Summary
Experienced surgical scheduling specialist with a strong background in appointment management, prior authorization, insurance verification, and patient coordination. Known for attention to detail, time management, and professional telephone etiquette.
Overview
15
15
years of professional experience
Work History
Scheduling Specialist
Avera Orthopedics
Sioux Falls, SD
02.2019 - Current
- - Coordinated testing and surgical procedure schedules, ensuring accuracy and compliance in record-keeping.
- - Arranged referrals, pre-operative physical appointments, and patient surgery education to streamline patient preparation for surgery.
- - Manages prior authorization and pre-authorization requests with insurance providers.
- - Verifies clinical documentation and insurance coding information for correct submission.
- - Provides administrative support to department to support daily operations.
Patient Service Representative
Avera Orthopedics
Sioux Falls, SD
02.2016 - 02.2019
- Managed patient registration for Avera Orthopedics visits, ensuring accurate verification of demographics and insurance coverage to facilitate seamless patient intake.
- Handled incoming patient calls, efficiently routing messages to appropriate Avera Orthopedics team members to ensure timely communication and support.
- Supported patients with forms, check-in process, and front desk service.
- Processed co-pays, posted payments, and maintained current patient account information.
- Coordinated orthopedic follow-up visits and imaging appointments, optimizing clinic scheduling tools to enhance patient access to care.
- Organized charts, referrals, and visit documents for orthopedic providers.
- Maintained accurate documentation across electronic health records and office filing systems.
Patient Service Representative
Avera Internal Medicine
Sioux Falls, South Dakota
03.2015 - 02.2016
- Welcomed patients on arrival and directed them to appropriate areas for efficient check-in.
- Coordinated patient registration for visits by confirming demographics and insurance coverage.
- Validated insurance information and processed payments to ensure seamless appointment arrangements.
- Communicated payment options, billing policies, and procedure-related visit requirements.
- Processed co-pays efficiently at the point of service., posted payments, and maintained patient account record
- Managed scheduling for appointments and follow-up visits, optimizing clinic operations through effective use of clinic systems.
- Managed incoming calls by providing accurate information and assistance. with professional, courteous communication.
- Responded to patient calls and routed messages to appropriate staff members.
Office Manager
Allegiant Emergency Services
Hartford, SD
04.2012 - 03.2015
- Maintained organized office operations to improve efficiency and uphold professionalism.
- Coordinated scheduling calendars and coverage plans to ensure consistent staffing levels.
- Managed billing, invoicing, and payment follow-up processes to support accurate financial workflow.
- Oversaw service work with customers to achieve timely resolutions and enhance customer satisfaction.
Education
Early Childhood Education
South Dakota State University
Brookings, SD01-1998
Skills
- Surgical scheduling
- Patient scheduling
- Appointment optimization
- Insurance verification
- Patient registration
- Referral management
- Schedule management expertise
- Time management skills
- Multitasking
- Attention to detail
- Professional telephone etiquette
- Team collaboration
- Professional telephone etiquette
- Patient support services
- Patient scheduling
Timeline
Scheduling Specialist
Avera Orthopedics
02.2019 - Current
Patient Service Representative
Avera Orthopedics
02.2016 - 02.2019
Patient Service Representative
Avera Internal Medicine
03.2015 - 02.2016
Office Manager
Allegiant Emergency Services
04.2012 - 03.2015
Early Childhood Education
South Dakota State University